Advance Auto Parts vs NAPA Auto Parts Return Policy

Advance Auto Parts

• Item must be returned as 'NEW', meaning in its original condition and packaging.
• Item must be unopened and uninstalled.
• Must include all original materials supplied with the item.

NAPA Auto Parts

• Products must be returned within 30 days of purchase or delivery.
• Items must be in their original packaging and condition.
• Installation cannot have been attempted, and parts must not be damaged in any way.
• Used cores must be returned in the box that contained the new product.

Advance Auto Parts

• Items identified as 'All Sales Final' are not eligible for return.
• Opened gaskets are nonrefundable.
• Electrical/electronic goods are nonrefundable.
• Third-party or outsourced merchandise, including certain Special Orders, Commercial Tools, and equipment, are subject to a 15% re-stocking fee.
• Clearance and 'AS IS' merchandise are non-refundable.
• Shipping and handling charges are not refundable unless the return is due to Advance Auto Parts' error.
• Core returns must be for the exact part purchased, in original packaging, and in fully rebuildable, undamaged condition. In some cases, fluids must be drained.
• Products purchased under a 'Buy One, Get One' offer may have specific return conditions.

NAPA Auto Parts

• All Clearance items or Final Sale merchandise cannot be returned and are not eligible for refunds.
• Batteries ordered through NAPAonline and shipped to your home cannot be returned via UPS; they MUST be returned at a participating NAPA Auto Parts store.
• Items that have been individually personalized with custom embroidery or screen print are not accepted for return.

Advance Auto Parts

• Refunds are credited back to the original payment method.
• If the original credit/debit card is no longer active, the credit will be sent to the bank account associated with the original payment method.
• If the bank account is closed, the bank will route the credit to a new account, refund via check, or return the credit to Advance Auto Parts, which will then issue a check.
• Returns without proof of purchase receive an Advance Auto Parts merchandise gift card at the lowest selling price of the item in the last 45 days; no cash refunds are issued for such returns.

NAPA Auto Parts

• Refunds are issued to the original form of payment for the purchase price and applicable sales tax.

Advance Auto Parts

• Online purchases can be returned to any Advance Auto Parts store.
• Bring original packaging, receipt, and have your Order Confirmation email ready.
• Shipping and handling charges are not refundable unless the return is due to Advance Auto Parts' error.

NAPA Auto Parts

• Products purchased online and shipped to your home can be returned within 30 days of delivery by shipping them back or returning to a participating NAPA store.
• For ship-to-home returns via UPS, contact NAPA Customer Support to obtain a Return Goods Authorization Number (RGA) and a free UPS shipping label.
• Returns via UPS are free of charge.
• Participating NAPA stores can also process returns and exchanges of NAPAonline ship-to-home purchases without an RGA.

Advance Auto Parts

• Products can be returned to any Advance Auto Parts store.
• If returning without proof of purchase, a valid photo ID (Driver's License, State ID, Military ID, Permanent Resident Card, or Border Crossing Card) is required and will be recorded.

NAPA Auto Parts

• Products purchased at a NAPA Auto Parts store or reserved online and picked up in-store must be returned to the store of purchase within 30 days.
• Original receipt or order confirmation is required for in-store returns/exchanges.
• Returns and exchanges for Buy Online, Pick Up In Store purchases can be processed at participating NAPA Auto Parts stores.
• A Return Goods Authorization (RGA) is not required for in-store returns.

Advance Auto Parts

• Speed Perks members can use their Order Detail from the Order History section of their online account page as proof of purchase.

NAPA Auto Parts

Not available

Advance Auto Parts

• Items returned for warranty may be exchanged or refunded in most cases. The warranty period is 45 days from the purchase date or any longer warranty printed on the receipt.
• For defective exchanges, the defective item needs to be returned for a refund, and then the alternate item must be repurchased.

NAPA Auto Parts

• Eligible items received in damaged or defective condition can be returned.
• If the return reason is due to NAPAonline or its partners (damaged/defective/wrong part), freight charges on replacement items will be covered.

Advance Auto Parts

• Returns can result in an exchange or refund.
• Online orders do not currently support direct exchanges; a return for a refund is required, followed by a new purchase.

NAPA Auto Parts

• Exchanges for products purchased at a NAPA Auto Parts store can be made within 30 days at the original store of purchase, with the original receipt and in original condition/packaging.
• Participating NAPA stores can process exchanges for NAPAonline ship-to-home purchases.
• Products originally shipped to home were previously stated as not eligible for exchange, only refunds, but the primary return policy page indicates exchanges are possible at participating stores.

Advance Auto Parts

• Advance Auto Parts reserves the right to limit returns or exchanges at any time, for any reason.
• A valid photo ID is required for returns without proof of purchase, and information from the ID will be retained in a company-wide database to authorize returns.

NAPA Auto Parts

• Returns for products purchased online or in-store are free, with a 0% restocking fee and free return shipping for online orders.
• The return information primarily applies to NAPA replacement parts and components; orders within the accessories category (beginning with ACC) have a separate return policy and procedures.