What is Mercari's return window?

Mercari allows returns within 72 hours after confirmed delivery of purchase. Item is significantly not as described in the listing. Item was damaged during shipping. Item is inauthentic/counterfeit. Returned items must be unworn, unwashed, unmodified and have all original tags attached. Buyer must drop off the item with the designated carrier using the Mercari-provided return label within 72 hours of receipt of the label.

Do I need a receipt to return items at Mercari?

Receipt requirement: digital ok. Full refund for eligible returns.. Refund will be processed to the original form of payment.. Refunds for transactions paid with Mercari balance or credit are typically returned to your account as Mercari balance or credit.. If paid with Zip, Zip will refund payments made to date and cancel future payments..

What items cannot be returned at Mercari?

Returns or refunds are not permitted after a transaction has been completed (after the buyer or Mercari rates the transaction).. If a buyer has rated the item or does not contact Mercari to request a return within 72 hours of receipt of an item, a return will not be permitted and a refund will not be issued.. Cosmetic imperfections or minor blemishes—including, but not limited to, minor scratches or dents on packaging—that do not affect item's functionality, are typically not grounds for a return or refund.. The item doesn't fit.. The item smells (prior to purchase, buyers should ask sellers if the item has been cleaned, and/or comes from a smoke-free or pet-free environment).. The buyer changed their mind.. Delayed shipping due to carrier or weather.. Plants, cuttings.. Sealed or wrapped items from the original manufacturer cannot be returned if unsealed or unwrapped, unless the item is defective, damaged, or not authentic.. Rejected packages or items returned to sender without Mercari's authorization are not covered under this policy..

How will I get my refund from Mercari?

Full refund for eligible returns.. Refund will be processed to the original form of payment.. Refunds for transactions paid with Mercari balance or credit are typically returned to your account as Mercari balance or credit.. If paid with Zip, Zip will refund payments made to date and cancel future payments. Processing time: Refunds for Mercari balance or credits are typically returned within 24 hours. For other payment methods, refunds are processed within 14 calendar days of confirmed return delivery to the seller, and typically arrive 5-10 business days after processing, up to 30 days for some financial institutions..

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Mercari Return Policy

Last verified: 2026-03-19

Official Mercari PolicyVerified

www.mercari.com/help/article/260

2026-03-19

Summary

Mercari offers a 72 hours after confirmed delivery return window on most items. Item is significantly not as described in the listing.. Receipt is required. Refunds are issued via full refund for eligible returns. or refund will be processed to the original form of payment.. Notable exceptions include returns or refunds are not permitted after a transaction has been completed (after the buyer or mercari rates the transaction)., if a buyer has rated the item or does not contact mercari to request a return within 72 hours of receipt of an item, a return will not be permitted and a refund will not be issued., cosmetic imperfections or minor blemishes—including, but not limited to, minor scratches or dents on packaging—that do not affect item's functionality, are typically not grounds for a return or refund., and more. Refund processing: Refunds for Mercari balance or credits are typically returned within 24 hours. For other payment methods, refunds are processed within 14 calendar days of confirmed return delivery to the seller, and typically arrive 5-10 business days after processing, up to 30 days for some financial institutions..

Return Window

72 hours after confirmed delivery

Receipt

digital ok

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Return Conditions

Item is significantly not as described in the listing.
Item was damaged during shipping.
Item is inauthentic/counterfeit.
Returned items must be unworn, unwashed, unmodified and have all original tags attached.
Buyer must drop off the item with the designated carrier using the Mercari-provided return label within 72 hours of receipt of the label.

Refund Methods

Full refund for eligible returns.
Refund will be processed to the original form of payment.
Refunds for transactions paid with Mercari balance or credit are typically returned to your account as Mercari balance or credit.
If paid with Zip, Zip will refund payments made to date and cancel future payments.

Exceptions & Restrictions

Returns or refunds are not permitted after a transaction has been completed (after the buyer or Mercari rates the transaction).
If a buyer has rated the item or does not contact Mercari to request a return within 72 hours of receipt of an item, a return will not be permitted and a refund will not be issued.
Cosmetic imperfections or minor blemishes—including, but not limited to, minor scratches or dents on packaging—that do not affect item's functionality, are typically not grounds for a return or refund.
The item doesn't fit.
The item smells (prior to purchase, buyers should ask sellers if the item has been cleaned, and/or comes from a smoke-free or pet-free environment).
The buyer changed their mind.
Delayed shipping due to carrier or weather.
Plants, cuttings.
Sealed or wrapped items from the original manufacturer cannot be returned if unsealed or unwrapped, unless the item is defective, damaged, or not authentic.
Rejected packages or items returned to sender without Mercari's authorization are not covered under this policy.

Online / Mail Returns

Return requests must be initiated through the Help Center in the Mercari app or website, specifically through the Order Status page or Rating page before the transaction is completed.
If a claim is approved, Mercari will provide a free, pre-paid return label.
Buyer must drop off the item with the designated carrier using the Mercari-provided return label within 72 hours of receipt of the label.
Buyers must submit all requested information and photos within 24 hours of Mercari's request.
Buyers should photograph the item after it has been repacked for return shipping, both before and after taping the box.

Damaged or Defective Items

Returns are allowed if the item was damaged during shipment.
Sellers must contact Mercari within 24 hours of receipt of a returned item (based on the carrier's timestamp) if it was damaged in transit during the return.
Sellers can report damage through the Order Status page or Help Center and must submit all requested information and photos within 24 hours of Mercari's request.
Mercari will review the request and may take appropriate action, including not refunding the buyer.

Additional Notes

A Buyer Protection fee of 3.6% is applied to the item price and buyer-paid shipping, which may not be refunded depending on the reason for a return.
Mercari holds your payment until your item is delivered and you rate the order, confirming the item is as described.
If the buyer does not rate the order within 72 hours of carrier-confirmed delivery time, the transaction will complete automatically and the funds will be released to the Seller.
Mercari reserves the right to refuse return requests and deny refunds, including in cases of fraudulent conduct, insufficient care when packaging a return, or if the item has been modified after receipt.