Bath & Body Works vs Lush Return Policy

Bath & Body Works

• Products in new, gently used, or defective condition (due to materials or craftsmanship) are accepted for return or exchange.
• Products showing excessive wear and tear (for example, significantly used) or with an intentionally defaced label are not accepted.
• Whether a product qualifies is determined by Bath & Body Works in its sole discretion.

Lush

• Products you are not satisfied with can be returned for a refund or exchanged for any reason.
• For shipped returns, prior authorization from Customer Care is required.
• The cost of return shipping is not covered or refunded.

Bath & Body Works

• Gift cards (including E-Gift Cards) cannot be returned or exchanged.
• Shipping and handling charges are not refunded.
• Products bought on social shops (such as TikTok) or from authorized sellers (such as Amazon) must be returned to that seller, not to Bath & Body Works.
• Products bought from unauthorized sellers are not covered by the Authorized Seller Return Policy.
• At select US stores, non-receipted returns or exchanges are limited to $250 within a 90-day period and require a government-issued ID (limits do not apply to defective merchandise).

Lush

• Items purchased online with Afterpay can only be returned to U.S. shops.
• Online purchases made with PayPal cannot be returned to retail locations and must be processed through Customer Care.
• If you do not have a receipt, you will be offered an exchange instead of a refund.

Bath & Body Works

• Original payment method (with receipt, within 90 days of purchase).
• Merchandise credit after 90 days, or for no-receipt returns (based on the item's lowest selling price).
• Merchandise credit for the purchase price on a gift receipt.
• New E-Gift Card if the original payment was a Gift Card or E-Gift Card.

Lush

• Refunds are issued to the original payment method.
• If you paid with a gift card, you will receive a refund to a gift card.

Bath & Body Works

• Start a return in the online returns portal, then choose 'Visit a Store' or 'Ship it Back'.
• Website purchases can be returned at any Bath & Body Works or White Barn store in the US, or by mail for a refund or merchandise credit.
• Mail returns: include the packing slip from the portal, ship each order in its own package with an insured, trackable carrier of your choice, at your own cost.
• Packages with more than 24 items will not be processed and will be discarded.
• Online purchases cannot be price adjusted in stores.

Lush

• To process a return for an online purchase, you must first contact Customer Care.
• Online purchases can be returned with a receipt to a retail store.
• If you don't have a receipt for an online purchase returned in-store, you will be offered an exchange.

Bath & Body Works

• Returns are accepted at any Bath & Body Works or White Barn stores in the US.
• Store and Buy Online Pick Up In Store purchases must be returned in stores.
• For exchanges, an item of the same type and the same ticket price may be chosen.
• At select US stores, a government-issued ID is required to track returns and exchanges.

Lush

• Items purchased in-store can be returned with a receipt to a retail store.
• If you do not have your receipt for an in-store purchase, you will be offered an exchange.

Bath & Body Works

• With a gift receipt, merchandise credit is issued for the purchase price on the gift receipt.
• Without a receipt, merchandise credit is issued based on the item's lowest selling price.
• Gift returns of Website purchases can only be performed in stores.

Lush

Not available

Bath & Body Works

• With a receipt, an item acquired with a My Bath & Body Works Reward may be exchanged for another Reward-eligible item; if credit is preferred, merchandise credit is issued at the item's lowest selling price.

Lush

Not available

Bath & Body Works

• Products in defective condition (due to materials or craftsmanship) are eligible for a refund, merchandise credit, or exchange.
• If an online item arrives damaged or wrong, use the chat icon on the website (type "damage") to request a replacement or refund.
• Replacements for damaged items are subject to availability and shipped at no cost via standard shipping.
• Refunds for damaged items are issued to the original payment method, or a new E-Gift Card if a Gift Card was used.

Lush

• If you received the wrong item, contact Customer Care. If the correct item is in stock, it will be shipped at no additional cost. If it's out of stock, a refund will be issued.

Bath & Body Works

• A one-time price adjustment is offered within 14 days of purchase (in stores with the original receipt).
• Price adjustments for in-store purchases must be made in a store and cannot be completed online.
• Price adjustments for online purchases must be requested via chat with the order number and current selling price.
• Price adjustments do not apply to Flash Sales, promotions lasting 48 hours or less, Candle Day event pricing, TikTok or reseller (such as Amazon) purchases, email offers, or Scent-Scription orders.
• Bath & Body Works does not price match online purchases to in-store pricing or vice versa.

Lush

Not available

Bath & Body Works

• As an alternative to a refund, products can be exchanged for a replacement of the same type and the same ticket price.
• Exchanges are not available online; exchanges of Website purchases can only be performed in stores.
• At select US stores, non-receipted returns or exchanges are limited to $250 within a 90-day period and require a government-issued ID.
• Exchanges are accepted for products in new, gently used, or defective condition.

Lush

• You can exchange any product or gift you are not satisfied with for any reason.
• If you do not have a receipt, you can receive an exchange.

Bath & Body Works

• Bath & Body Works offers a 100% satisfaction guarantee.
• At select US stores, returns or exchanges without a receipt are limited to $250 within a 90-day period and are tracked using a government-issued ID.
• Mail return shipping costs are the customer's responsibility; Bath & Body Works does not provide prepaid return labels.
• Return policies may vary by store locale, and the policy posted in the specific store of return governs.

Lush

• We always want you to be happy with your Lush purchase.
• The Bring It Back program allows customers to return qualifying empty, clean Lush packaging for a discount on their next purchase or a free fresh face mask.