Bath & Body Works vs Lush Return Policy

Bath & Body Works

• Products in new, gently used, or defective condition (due to materials or craftsmanship) are accepted for return or exchange.
• If an item is completely used and empty, Bath & Body Works reserves the right to decline the return or exchange.
• Products showing excessive wear and tear are not eligible for return or exchange, as determined by Bath & Body Works' sole discretion.

Lush

• Products you are not satisfied with can be returned for a refund or exchanged for any reason.
• For shipped returns, prior authorization from Customer Care is required.
• The cost of return shipping is not covered or refunded.

Bath & Body Works

• Gift cards are not returnable.
• Items marked as 'Final Sale' are not returnable.
• Shipping charges are not refundable.
• Free gifts with purchase are not returnable.
• Products purchased from unauthorized sellers are not returnable.
• Non-receipted returns or exchanges exceeding $250 within a 90-day period are limited and require a government-issued ID.
• Flash Sales, select promotions lasting 48 hours or less, Candle Day event pricing, TikTok pricing, and email offers are not eligible for price adjustments.

Lush

• Items purchased online with Afterpay can only be returned to U.S. shops.
• Online purchases made with PayPal cannot be returned to retail locations and must be processed through Customer Care.
• If you do not have a receipt, you will be offered an exchange instead of a refund.

Bath & Body Works

• Original payment method (with receipt within 90 days).
• Merchandise credit (without receipt or after 90 days), based on the item's lowest selling price over the last 90 days.
• New E-Gift Card if the original payment method for a damaged item was a Gift Card.

Lush

• Refunds are issued to the original payment method.
• If you paid with a gift card, you will receive a refund to a gift card.

Bath & Body Works

• For mail-in returns, customers are typically responsible for shipping costs for 'change of mind' returns.
• Mail-in returns require the invoice and a completed return form that came with the order.
• Items must be packed carefully for mail-in returns; damage during transit due to poor packing can delay the refund.
• Online purchases cannot be price adjusted in stores.
• Some zip codes may be eligible for fee-free drop-offs and immediate refunds via Closo.

Lush

• To process a return for an online purchase, you must first contact Customer Care.
• Online purchases can be returned with a receipt to a retail store.
• If you don't have a receipt for an online purchase returned in-store, you will be offered an exchange.

Bath & Body Works

• Returns are accepted at any Bath & Body Works or White Barn stores in the US.
• For exchanges, an 'even exchange' for an item of the same type and ticket price is often allowed.
• Online exclusive items can be returned or exchanged in-store.
• A government-issued ID is required for non-receipted returns or exchanges.

Lush

• Items purchased in-store can be returned with a receipt to a retail store.
• If you do not have your receipt for an in-store purchase, you will be offered an exchange.

Bath & Body Works

• Without a receipt, gift returns will typically result in merchandise credit based on the item's lowest selling price in the last 90 days.

Lush

Not available

Bath & Body Works

• Using a phone number (Rewards Account) at checkout acts as a digital receipt and helps track purchases.

Lush

Not available

Bath & Body Works

• Products in defective condition (due to materials or craftsmanship) are eligible for a refund, merchandise credit, or exchange.
• If an item arrives damaged, customers should contact customer service via chat or phone, provide photos, and follow prompts for a replacement or refund.
• Replacements for damaged items are shipped at no cost to the customer via standard shipping.
• Refunds for damaged items are issued to the original payment method, or a new E-Gift Card if a Gift Card was used.
• For damaged online orders, returning in-store for an immediate replacement is often recommended.

Lush

• If you received the wrong item, contact Customer Care. If the correct item is in stock, it will be shipped at no additional cost. If it's out of stock, a refund will be issued.

Bath & Body Works

• A one-time price adjustment is offered within 14 days of purchase with the original receipt.
• Price adjustments for in-store purchases must be made in a store and cannot be completed online.
• Price adjustments for online purchases must be requested by contacting customer service with the order number and current selling price.
• Price adjustments do not apply to Flash Sales, promotions lasting 48 hours or less, Candle Day event pricing, TikTok pricing, email offers, or Scent-Scription orders.
• Bath & Body Works does not price match online purchases to in-store pricing or vice versa.

Lush

Not available

Bath & Body Works

• Customers can exchange any item(s) they are not completely satisfied with.
• With a receipt, an even exchange for a product of the same type and ticket price is often permitted.
• Without a receipt, exchanges are limited to $250 within a 90-day period and result in merchandise credit at the item's lowest selling price; a valid ID is required.
• Exchanges are accepted for products in new, gently used, or defective condition.
• Online exclusive items can be exchanged in-store.

Lush

• You can exchange any product or gift you are not satisfied with for any reason.
• If you do not have a receipt, you can receive an exchange.

Bath & Body Works

• Bath & Body Works offers a 100% satisfaction guarantee.
• At select US stores, returns or exchanges without a receipt are limited to $250 within a 90-day period and are tracked using a government-issued ID.
• Return shipping costs for 'change of mind' returns are typically the customer's responsibility.
• Return policies may vary by store locale, and the policy posted in the specific store of return governs.

Lush

• We always want you to be happy with your Lush purchase.
• The Bring It Back program allows customers to return qualifying empty, clean Lush packaging for a discount on their next purchase or a free fresh face mask.