Do I need a receipt to return items at Lacoste?

Receipt requirement: digital ok. Refunds are issued to the original form of payment.. Gift receipt returns are refunded by store credit..

How will I get my refund from Lacoste?

Refunds are issued to the original form of payment.. Gift receipt returns are refunded by store credit. Processing time: Once the return reaches Lacoste's warehouse, the refund is processed to the original payment method and may take up to two weeks to appear..

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Lacoste Return Policy

Q: What is Lacoste's return window?

Lacoste allows returns within 30 days from delivery for eligible Lacoste.com returns. of purchase. Items are inspected on arrival and must be in new, unworn condition with no damage or wear and with hangtags attached. Returns should include the original packing slip, and shoes must be returned in their original box. Each order needs its own return label and package.

Last verified: 2026-03-20

Official Lacoste PolicyVerified

www.lacoste.com/us/FAQ.html

2026-03-20

Summary

Lacoste offers a 30 days from delivery for eligible Lacoste.com returns. return window on most items. Items are inspected on arrival and must be in new, unworn condition with no damage or wear and with hangtags attached.. Receipt is required. Refunds are issued via refunds are issued to the original form of payment. or gift receipt returns are refunded by store credit.. Notable exceptions include final sale items, including underwear and fragrance, are not eligible for return., customized or personalized items are final sale., returns received more than 30 days after delivery will not be refunded or shipped back., and more. Refund processing: Once the return reaches Lacoste's warehouse, the refund is processed to the original payment method and may take up to two weeks to appear..

Return Window

30 days from delivery for eligible Lacoste.com returns.

Receipt

digital ok

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Return Conditions

Items are inspected on arrival and must be in new, unworn condition with no damage or wear and with hangtags attached.
Returns should include the original packing slip, and shoes must be returned in their original box.
Each order needs its own return label and package.

Refund Methods

Refunds are issued to the original form of payment.
Gift receipt returns are refunded by store credit.

Exceptions & Restrictions

Final sale items, including underwear and fragrance, are not eligible for return.
Customized or personalized items are final sale.
Returns received more than 30 days after delivery will not be refunded or shipped back.
Shipping charges are non-refundable.

Online / Mail Returns

You have 30 days from delivery to return an eligible Lacoste.com order.
Eligible online returns are free.
Use one return label per order and send each order back in its own package.

Gift Returns

Lacoste.com gifts can be returned within 30 days from the delivery date.
Gift receipt returns are refunded by store credit.

Exchange Policy

Final sale items are not eligible for exchange.
Online exchanges are not processed directly; return the original item and place a new order.

Additional Notes

Lacoste says eligible online returns are free.
Lacoste does not offer direct online exchanges; the published flow is to return the item and place a new order.