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J.Crew Return Policy
Last verified: 2026-03-19
Official J.Crew PolicyVerified
www.jcrew.com/help/returns-exchanges
Return Conditions
- Items must be unworn, unwashed, and undamaged or defective.
- Swimsuits must have hygienic liners in place.
- Merchandise returns must be made in accordance with the company's return policy.
Refund Methods
- Refunds are made in the form of the original payment.
- Gifts returned by mail are issued as J.Crew E-gift Cards.
- In-store gift returns with a gift receipt are refunded to a J.Crew Gift Card.
Exceptions & Restrictions
- Final sale items cannot be returned or exchanged.
- Monogrammed and personalized items cannot be returned or exchanged.
- Lingerie and underwear cannot be returned.
- Vintage and altered items cannot be returned or exchanged.
- Marketplace items must be returned directly to the vendor and are not accepted at J.Crew stores or distribution centers.
- Items paid for with loyalty points are excluded from exchanges.
Online / Mail Returns
- Online orders can be returned by mail or at any J.Crew store in the U.S. (not J.Crew Factory locations).
- Start your return through the J.Crew website to get a prepaid return label (no printer required).
- Return shipping on exchanges is free for U.S. orders.
In-Store Returns
- In-store purchases must be returned in the same country where they were bought.
- Bring the item and your receipt to any J.Crew store within 30 days.
- Refunds go back to your original form of payment.
Gift Returns
- Gifts returned by mail using the prepaid label will have $7.50 deducted from the refund and are issued as J.Crew E-gift Cards.
- In stores, gift returns require a gift receipt and are refunded to a J.Crew Gift Card.
Membership & Rewards Benefits
- Upon the accepted return of an item, the spend amount and Points applied to a Member's account for the purchase will be deducted.
- For purchases made by redeeming Rewards, if the merchandise is returned, the Rewards will be forfeited.
Damaged or Defective Items
- J.Crew gladly accepts returns of defective merchandise for a full refund or exchange.
- If a final sale item is defective, contact customer service with photos for a possible refund.
Price Adjustments
- A one-time price adjustment is honored on full-price merchandise within seven days of the retail purchase or mail-order ship date.
- Original receipt is required to request a price adjustment.
- Items not purchased at full price, or orders placed with a coupon or promotion, are ineligible for price adjustments.
Exchange Policy
- J.Crew offers free exchanges for U.S. orders.
- Exchanges are limited to online purchases of the same style number and same color but a different size of that item.
- Exchanges exclude final sale, marketplace items, and monogrammed items.
- Exchanges follow normal return eligibility policy.
- If exchanging for a different item, return the original for a refund and place a new order.
Additional Notes
- A $7.50 shipping fee will be deducted from your refund when using J.Crew's prepaid return label.
- Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included.
- J.Crew merchandise cannot be returned to J.Crew Factory locations, and J.Crew Factory purchases cannot be returned to regular J.Crew stores.
- For cash purchases in-store, the original receipt is needed for a refund.