What is Grove Collaborative's return window?

Grove Collaborative allows returns within 30 days of purchase. You must not be completely satisfied with the quality of a product. Refund requests must include the purchaser's full name, email address, delivery date, product name, quantity, and reason for the request. The request must be submitted via the online form to Customer Happiness.

Do I need a receipt to return items at Grove Collaborative?

Receipt requirement: digital ok. Store credit. Original form of payment.

How will I get my refund from Grove Collaborative?

Store credit. Original form of payment

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Grove Collaborative Return Policy

Last verified: 2026-03-20

Official Grove Collaborative PolicyVerified

www.grove.co/pages/policies

2026-03-20

Summary

Grove Collaborative offers a 30 days return window on most items. You must not be completely satisfied with the quality of a product.. Receipt is required. Refunds are issued via store credit or original form of payment. Notable exceptions include refund requests made more than 30 days after purchase will be refused., refunds will not be issued for accidentally purchasing an incorrect number of products., the company reserves the right to refuse any request deemed to be a violation of the terms of service., and more.

Return Window

30 days

Receipt

digital ok

Video Guides

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Return Conditions

You must not be completely satisfied with the quality of a product.
Refund requests must include the purchaser's full name, email address, delivery date, product name, quantity, and reason for the request.
The request must be submitted via the online form to Customer Happiness.

Refund Methods

Store credit
Original form of payment

Exceptions & Restrictions

Refund requests made more than 30 days after purchase will be refused.
Refunds will not be issued for accidentally purchasing an incorrect number of products.
The company reserves the right to refuse any request deemed to be a violation of the Terms of Service.

Damaged or Defective Items

For incorrect, defective, or damaged products, a refund will be issued to the original payment method after Grove Collaborative receives the returned item.

Additional Notes

If you are unsatisfied for reasons other than quality (e.g., the product was not what you expected), the refund may be issued as store credit.
If the original payment method is unavailable (e.g., canceled credit card), the refund may be issued as store credit.