What is Interior Define's return window?

Interior Define allows returns within 30 days for stocked non-upholstery items; 60 days for made-to-order or in-stock upholstery items. of purchase. Returns and exchanges are subject to Interior Define approval based on the condition of the piece and customer account history. Stocked non-upholstery items must be returned unused and unwashed. Stocked non-upholstery returns must be shipped back within 30 days of delivery in the original packaging or equivalent packaging. Made-to-order or in-stock upholstery returns must be initiated and picked up within 60 days of delivery.

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Interior Define Return Policy

Q: Do I need a receipt to return items at Interior Define?

Receipt requirement: digital ok. Stocked non-upholstery returns are refunded minus a 15% processing fee and shipping fee.. Made-to-order or in-stock upholstery returns are refunded minus a 50% processing fee.. Orders that do not fit at delivery are treated as returns and refunded minus a 50% processing fee and shipping fee..

Last verified: 2026-03-20

Official Interior Define PolicyVerified

www.interiordefine.com/shipping-and-returns

2026-03-20

Summary

Interior Define offers a 30 days for stocked non-upholstery items; 60 days for made-to-order or in-stock upholstery items. return window on most items. Returns and exchanges are subject to Interior Define approval based on the condition of the piece and customer account history.. Receipt is required. Refunds are issued via stocked non-upholstery returns are refunded minus a 15% processing fee and shipping fee. or made-to-order or in-stock upholstery returns are refunded minus a 50% processing fee.. Notable exceptions include pieces that are damaged, scratched, stained, or altered in any way are not eligible for return or exchange., all art items and throws are final sale and are not eligible for returns or exchanges., only one return or exchange is allowed per order., and more.

Return Window

30 days for stocked non-upholstery items; 60 days for made-to-order or in-stock upholstery items.

Receipt

digital ok

Return Conditions

Returns and exchanges are subject to Interior Define approval based on the condition of the piece and customer account history.
Stocked non-upholstery items must be returned unused and unwashed.
Stocked non-upholstery returns must be shipped back within 30 days of delivery in the original packaging or equivalent packaging.
Made-to-order or in-stock upholstery returns must be initiated and picked up within 60 days of delivery.

Refund Methods

Stocked non-upholstery returns are refunded minus a 15% processing fee and shipping fee.
Made-to-order or in-stock upholstery returns are refunded minus a 50% processing fee.
Orders that do not fit at delivery are treated as returns and refunded minus a 50% processing fee and shipping fee.

Exceptions & Restrictions

Pieces that are damaged, scratched, stained, or altered in any way are not eligible for return or exchange.
All art items and throws are final sale and are not eligible for returns or exchanges.
Only one return or exchange is allowed per order.
Orders forwarded to Alaska or Hawaii are not eligible for upholstery returns except where damages or defects apply.
Define Studios do not process returns or exchanges.

Online / Mail Returns

To begin a return, email pictures of the item to support@interiordefine.com.
For stocked non-upholstery items, Interior Define sends a UPS return label and the order must be shipped back within 30 days.
For upholstery items, a team member coordinates pickup with the delivery partner and the furniture must be picked up within the 60-day return window.

In-Store Returns

Interior Define does not allow returns or exchanges within Define Studios.

Damaged or Defective Items

Quality concerns should be reported with photos to support@interiordefine.com within 72 hours of receipt.
Damaged items are not eligible for the standard discretionary return program and are handled as damage claims.

Exchange Policy

Made-to-order or in-stock upholstery exchanges requested within 60 days incur a 25% exchange fee.
Exchanges are accepted only for a product of similar value within the same category.
No returns are allowed on exchanges.

Additional Notes

Shipping fees are non-refundable.
Interior Define presents this as a best-in-class policy, but keeps final approval discretion for returns and exchanges.