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HomeGoods Return Policy

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Official HomeGoods PolicyOfficial source

www.homegoods.com/returns

Rechecked : the policy text on homegoods.com was unchanged since our previous verified check. How we verify

Summary

HomeGoods offers a 30 days of purchase with a register receipt (in-store purchases) return window on most items. Items must be returned in original condition.. Receipt is required. Refunds are issued via original form of tender with a register receipt within 30 days. or store credit for returns with receipts over 30 days, with a gift receipt, or without a receipt.. Notable exceptions include returns with receipts over 30 days or without a receipt (but otherwise eligible) will receive store credit only., merchandise that is used or in unsellable condition will not be accepted for refund, store credit or exchange., any item not meeting the condition standards will be returned at the customer's expense., and more. Refund processing: A 10-day period is required for a cash refund on check purchases..

Return Window

30 days of purchase with a register receipt (in-store purchases)

Receipt

digital ok

Category

home

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Return Conditions

  • Items must be returned in original condition.
  • Item must not be damaged or altered.
  • Must be returned with all hangtags and original packaging where possible.
  • Merchandise that is used or in unsellable condition will not be accepted for refund, store credit or exchange.

Refund Methods

  • Original form of tender with a register receipt within 30 days.
  • Store credit for returns with receipts over 30 days, with a gift receipt, or without a receipt.
  • A 10-day period is required for a cash refund on check purchases.

Exceptions & Restrictions

  • Returns with receipts over 30 days or without a receipt (but otherwise eligible) will receive store credit only.
  • Merchandise that is used or in unsellable condition will not be accepted for refund, store credit or exchange.
  • Any item not meeting the condition standards will be returned at the customer's expense.

In-Store Returns

  • Merchandise purchased in-store can be returned to any open HomeGoods store within 30 days of purchase.

Gift Returns

  • Gift receipts are valid for store credit only.

Additional Notes

  • A valid government issued photo ID, name, address, and signature are required for returns without a valid receipt or gift receipt.
  • Returns may be limited or declined based upon their refund verification system.
  • Email receipts (offered in select stores) may be used instead of a paper receipt.
  • Customer signature may be required for returns (both with and without receipt).
  • Merchandise credit for receipted returns outside the return window is redeemable in store at any HomeGoods store.

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11
r/TjMaxx·1y ago

HomeGoods Return Question

**Update:** I thought it was only right to update this post especially to all of you that suggested I call customer service. I did and then I received a follow-up email asking to reply with names and exactly what happened during my experience. I told them I did not get names, detailed my experience

17 comments