What is HomeGoods's return window?

HomeGoods allows returns within 30 days with receipt. 40 days for online purchases. of purchase. Items must be returned in original condition. Item must not be damaged or altered. Must be returned with all hangtags and original packaging where possible. Merchandise that is used or in unsellable condition will not be accepted for refund, store credit or exchange.

What items cannot be returned at HomeGoods?

Gift cards are not returnable.. Cosmetic items must not be opened or used.. Items marked as final sale cannot be returned.. Items over $1,000, handbags over $499, and long occasion gowns purchased online cannot be returned in-store.. Returns with receipts over 30 days or without a receipt (but otherwise eligible) will receive store credit only.. Swimwear and intimate apparel require tickets properly attached to the merchandise..

How will I get my refund from HomeGoods?

Original form of tender with a register receipt within 30 days.. Store credit for returns with receipts over 30 days, with a gift receipt, or without a receipt.. A 10-day period is required for a cash refund on check purchases. Processing time: A 10-day period is required for a cash refund on check purchases..

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HomeGoods Return Policy

Q: Do I need a receipt to return items at HomeGoods?

Receipt requirement: yes. Original form of tender with a register receipt within 30 days.. Store credit for returns with receipts over 30 days, with a gift receipt, or without a receipt.. A 10-day period is required for a cash refund on check purchases..

Last verified: 2026-03-19

Official HomeGoods PolicyVerified

cms.homegoods.com/returnpolicypage

2026-03-19

Summary

HomeGoods offers a 30 days with receipt. 40 days for online purchases. return window on most items. Items must be returned in original condition.. Receipt is required. Refunds are issued via original form of tender with a register receipt within 30 days. or store credit for returns with receipts over 30 days, with a gift receipt, or without a receipt.. Notable exceptions include gift cards are not returnable., cosmetic items must not be opened or used., items marked as final sale cannot be returned., and more. Refund processing: A 10-day period is required for a cash refund on check purchases..

Return Window

30 days with receipt. 40 days for online purchases.

Receipt

yes

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Return Conditions

Items must be returned in original condition.
Item must not be damaged or altered.
Must be returned with all hangtags and original packaging where possible.
Merchandise that is used or in unsellable condition will not be accepted for refund, store credit or exchange.

Refund Methods

Original form of tender with a register receipt within 30 days.
Store credit for returns with receipts over 30 days, with a gift receipt, or without a receipt.
A 10-day period is required for a cash refund on check purchases.

Exceptions & Restrictions

Gift cards are not returnable.
Cosmetic items must not be opened or used.
Items marked as final sale cannot be returned.
Items over $1,000, handbags over $499, and long occasion gowns purchased online cannot be returned in-store.
Returns with receipts over 30 days or without a receipt (but otherwise eligible) will receive store credit only.
Swimwear and intimate apparel require tickets properly attached to the merchandise.

Online / Mail Returns

Online purchases can be returned by mail or in-store within 40 days of purchase.

In-Store Returns

Merchandise purchased in-store can be returned to any open HomeGoods store within 30 days of purchase.

Gift Returns

Gift receipts are valid for store credit only.

Additional Notes

A valid government issued photo ID, name, address, and signature are required for non-receipted returns.
Returns may be limited or declined based upon their refund verification system.
Email receipts are accepted.
Customer signature may be required for returns (both with and without receipt).

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r/TjMaxx·1y ago

HomeGoods Return Question

**Update:** I thought it was only right to update this post especially to all of you that suggested I call customer service. I did and then I received a follow-up email asking to reply with names and exactly what happened during my experience. I told them I did not get names, detailed my experience

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