What is Horchow's return window?

Horchow allows returns within 30 days of receipt of purchase. Merchandise must be in the same condition as when received, unworn, undamaged, and saleable. Original tags and packaging should be included (if applicable). Neiman Marcus reserves the right to determine if returned merchandise is in saleable condition.

Do I need a receipt to return items at Horchow?

Receipt requirement: digital ok. Refunds are credited to the original form of payment..

How will I get my refund from Horchow?

Refunds are credited to the original form of payment. Processing time: Allow 10 to 14 days for processing your return..

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Horchow Return Policy

Last verified: 2026-03-20

Official Horchow PolicyVerified

www.neimanmarcus.com/c/assistance/returns-and-exchanges-cat82070737

2026-03-20

Summary

Horchow offers a 30 days of receipt return window on most items. Merchandise must be in the same condition as when received, unworn, undamaged, and saleable.. Receipt is required. Refunds are issued via refunds are credited to the original form of payment.. Notable exceptions include altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned., returns for precious jewelry require calling 1-800-908-1185., neiman marcus stores are unable to process returns for items purchased from horchow stores, online or via catalog., and more. Refund processing: Allow 10 to 14 days for processing your return..

Return Window

30 days of receipt

Receipt

digital ok

Return Conditions

Merchandise must be in the same condition as when received, unworn, undamaged, and saleable.
Original tags and packaging should be included (if applicable).
Neiman Marcus reserves the right to determine if returned merchandise is in saleable condition.

Refund Methods

Refunds are credited to the original form of payment.

Exceptions & Restrictions

Altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.
Returns for precious jewelry require calling 1-800-908-1185.
Neiman Marcus stores are unable to process returns for items purchased from Horchow stores, online or via catalog.

Online / Mail Returns

Customers can start a return online using their order number.
A $9.95 return shipping fee will be deducted from the refund for each mailed return.
Returns can be dropped off at any authorized FedEx location.
If no order number, call 1-888-888-4757 for assistance.
Eligible returns can be shipped prepaid and insured, including a copy of the receipt, to Sales Division, 4121 Pinnacle Point Dr, Dallas, TX 75211.

In-Store Returns

Neiman Marcus stores are unable to process returns for items purchased from Horchow stores, online or via catalog.

Gift Returns

A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise.
The gift card can be used for purchases at Neiman Marcus, Horchow, Last Call, and Bergdorf Goodman.
For gifts valued over $2,000.00, the recipient will receive a check instead of a gift card.
Bring merchandise and either return slip (online purchase) or receipt (in-store purchase) for gift returns.

Price Adjustments

Price adjustments are honored if merchandise was purchased at regular price and then reduced within 10 days of purchase.

Additional Notes

As of February 19, 2026, Horchow.com transitioned to NeimanMarcus.com, and Horchow products are now part of Neiman Marcus' home category.
All existing Horchow orders and returns are now fulfilled under Neiman Marcus policies.
The official return policy for Horchow is the Neiman Marcus return policy.