What is Grandin Road's return window?

Grandin Road allows returns within 90 days for most items (exchange or refund); defective items replaced for up to one year from purchase; Christmas merchandise bought after September 1st: before December 23rd or within 30 days of purchase (whichever is later); Halloween merchandise: by October 30th or within 30 days of purchase (whichever is later). of purchase. All returned items must be in their original packaging and in the condition in which they were received. Rugs must be returned in their original, undamaged shipping bags, or a replacement bag provided by Grandin Road at no cost. Let Grandin Road customer service know about any defect. Items must be carefully wrapped and packaged to prevent damage during return shipment.

What items cannot be returned at Grandin Road?

Monogrammed, customized, or made-to-order items are nonreturnable, unless defective or damaged during delivery.. Final sale items (prices ending in $.97) cannot be returned.. Wood and finish swatches are nonreturnable.. Halloween merchandise must be returned by October 30th or within 30 days of purchase (whichever occurs later).. Christmas merchandise purchased after September 1st must be returned before December 23rd or within 30 days of purchase (whichever occurs later)..

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Grandin Road Return Policy

Q: Do I need a receipt to return items at Grandin Road?

Receipt requirement: digital ok. Refund of the item price; shipping and handling fees are not included.. If using the included UPS Return Service label, the return fee will be deducted from the total refund amount.. Defective items reported after the 90-day window: exchange or merchandise credit..

Last verified Oct 12, 2026

Official Grandin Road PolicyOfficial source

www.grandinroad.com/returns-and-exchgs/content

Oct 12, 2026

Rechecked Oct 12, 2026: grandinroad.com still states the headline terms shown here (90 days, 1 year, 30 days). How we verify

Summary

Grandin Road offers a 90 days for most items (exchange or refund); defective items replaced for up to one year from purchase; Christmas merchandise bought after September 1st: before December 23rd or within 30 days of purchase (whichever is later); Halloween merchandise: by October 30th or within 30 days of purchase (whichever is later). return window on most items. All returned items must be in their original packaging and in the condition in which they were received.. Receipt is required. Refunds are issued via refund of the item price; shipping and handling fees are not included. or if using the included ups return service label, the return fee will be deducted from the total refund amount.. Holiday extension (as last published): Holiday items have their own deadlines: Christmas merchandise purchased after September 1st must be returned before December 23rd or within 30 days of purchase, and Halloween merchandise by October 30th or within 30 days of purchase (whichever occurs later in each case). Notable exceptions include monogrammed, customized, or made-to-order items are nonreturnable, unless defective or damaged during delivery., final sale items (prices ending in $.97) cannot be returned., wood and finish swatches are nonreturnable., and more.

Return Window

90 days for most items (exchange or refund); defective items replaced for up to one year from purchase; Christmas merchandise bought after September 1st: before December 23rd or within 30 days of purchase (whichever is later); Halloween merchandise: by October 30th or within 30 days of purchase (whichever is later).

Receipt

digital ok

Return Conditions

All returned items must be in their original packaging and in the condition in which they were received.
Rugs must be returned in their original, undamaged shipping bags, or a replacement bag provided by Grandin Road at no cost.
Let Grandin Road customer service know about any defect.
Items must be carefully wrapped and packaged to prevent damage during return shipment.

Refund Methods

Refund of the item price; shipping and handling fees are not included.
If using the included UPS Return Service label, the return fee will be deducted from the total refund amount.
Defective items reported after the 90-day window: exchange or merchandise credit.

Exceptions & Restrictions

Monogrammed, customized, or made-to-order items are nonreturnable, unless defective or damaged during delivery.
Final sale items (prices ending in $.97) cannot be returned.
Wood and finish swatches are nonreturnable.
Halloween merchandise must be returned by October 30th or within 30 days of purchase (whichever occurs later).
Christmas merchandise purchased after September 1st must be returned before December 23rd or within 30 days of purchase (whichever occurs later).

Online / Mail Returns

Use the self-service online return feature (printerless QR code option available).
To return large or heavy items, call customer service.
Follow the return process instructions on the packaging slip.
An included UPS Return Service (RS) label for $8.95 (small packages) or a Return Service 5 (RS5) label for $14.95 (large packages) can be used for returns.
Affix the UPS return label over the original shipping label on your package.
Drop off the package at any UPS location or authorized shipping outlet.

Damaged or Defective Items

If you discover a defect after the 90-day window, Grandin Road will replace it for up to one year from your purchase date.
Let Grandin Road customer service know about the issue.
Once the item is received and inspected, Grandin Road will arrange an exchange or issue a merchandise credit.
Customized/personalized items that are defective or damaged during delivery are exceptions to the nonreturnable policy.

Exchange Policy

Exchanges are offered within 90 days of purchase for most items.
Defective items can be exchanged (replaced) for up to a full year from the date of purchase.

Additional Notes

Shipping and handling fees are not refunded.
If a returned rug is damaged due to insufficient packaging, the full value of the product will not be refunded.
The pre-addressed UPS return label is not valid outside the contiguous United States.

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