What is Grandin Road's return window?

Grandin Road allows returns within 90 days from purchase for most items; 7 days for Truck & In-Home Delivery items; up to one year for defective items (replacement); specific holiday return windows. of purchase. All returned items must be in their original packaging and in the condition in which they were received. Rugs must be returned in their original, undamaged shipping bags, or a replacement bag provided by Grandin Road. Damages or defects must be clearly communicated to a customer service representative. Items must be carefully wrapped and packaged to prevent damage during return shipment.

Do I need a receipt to return items at Grandin Road?

Receipt requirement: digital ok. Refund to original payment method, less the cost of shipping and handling.. If using the included UPS Return Service label, the return fee will be deducted from the total refund amount..

What items cannot be returned at Grandin Road?

Customized/personalized and made-to-order items are nonreturnable, unless defective or damaged during delivery.. Final sale items (prices ending in $.97 or $.98) are nonreturnable.. Halloween merchandise purchased after July 1st must be returned within 30 days or before October 30th (whichever comes first).. Christmas merchandise purchased after September 1st must be returned within 30 days or before December 23rd (whichever comes first).. Truck & In-Home Delivery items must be inspected upon delivery, and any dissatisfaction communicated within 7 days to arrange return or exchange..

How will I get my refund from Grandin Road?

Refund to original payment method, less the cost of shipping and handling.. If using the included UPS Return Service label, the return fee will be deducted from the total refund amount.

← All return policies

Grandin Road Return Policy

Last verified: 2026-03-20

Official Grandin Road PolicyVerified

www.grandinroad.com/returns-and-exchgs/content

2026-03-20

Summary

Grandin Road offers a 90 days from purchase for most items; 7 days for Truck & In-Home Delivery items; up to one year for defective items (replacement); specific holiday return windows. return window on most items. All returned items must be in their original packaging and in the condition in which they were received.. Receipt is required. Refunds are issued via refund to original payment method, less the cost of shipping and handling. or if using the included ups return service label, the return fee will be deducted from the total refund amount.. Holiday extension: Yes, for Halloween and Christmas merchandise with specific return dates. Notable exceptions include customized/personalized and made-to-order items are nonreturnable, unless defective or damaged during delivery., final sale items (prices ending in $.97 or $.98) are nonreturnable., halloween merchandise purchased after july 1st must be returned within 30 days or before october 30th (whichever comes first)., and more.

Return Window

90 days from purchase for most items; 7 days for Truck & In-Home Delivery items; up to one year for defective items (replacement); specific holiday return windows.

Receipt

digital ok

Return Conditions

All returned items must be in their original packaging and in the condition in which they were received.
Rugs must be returned in their original, undamaged shipping bags, or a replacement bag provided by Grandin Road.
Damages or defects must be clearly communicated to a customer service representative.
Items must be carefully wrapped and packaged to prevent damage during return shipment.

Refund Methods

Refund to original payment method, less the cost of shipping and handling.
If using the included UPS Return Service label, the return fee will be deducted from the total refund amount.

Exceptions & Restrictions

Customized/personalized and made-to-order items are nonreturnable, unless defective or damaged during delivery.
Final sale items (prices ending in $.97 or $.98) are nonreturnable.
Halloween merchandise purchased after July 1st must be returned within 30 days or before October 30th (whichever comes first).
Christmas merchandise purchased after September 1st must be returned within 30 days or before December 23rd (whichever comes first).
Truck & In-Home Delivery items must be inspected upon delivery, and any dissatisfaction communicated within 7 days to arrange return or exchange.

Online / Mail Returns

Follow the return process instructions on the packaging slip.
An included UPS Return Service (RS) label for $8.95 (small packages) or a Return Service 5 (RS5) label for $14.95 (large packages) can be used for returns.
Affix the UPS return label over the original shipping label on your package.
Drop off the package at any UPS location or authorized shipping outlet.

Damaged or Defective Items

Defective items will be replaced for up to a full year from the date of purchase.
All damages or defects must be clearly communicated to a Grandin Road customer service representative.
Verification of reported issues is completed through an inspection upon receipt of the return.
Customized/personalized items that are defective or damaged during delivery are exceptions to the nonreturnable policy.

Exchange Policy

Exchanges are offered within 90 days of purchase for most items.
Defective items can be exchanged (replaced) for up to a full year from the date of purchase.

Additional Notes

Shipping and processing charges are non-refundable.
For Truck & In-Home Delivery returns, a minimum return pick-up fee of $100.00 or up to 10% of the order value (up to a maximum of $250.00) will apply.