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Havertys Return Policy

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Official Havertys PolicyOfficial source

www.havertys.com/rfg/beyond-the-furniture/worry-free-returns/terms-and-conditions

Rechecked : the policy text on havertys.com was unchanged since our previous verified check. How we verify

Summary

Havertys offers a 3 days from delivery or pickup for most items. Mattress comfort guarantee (exchange or return after 30 nights): Tempur-Pedic, Stearns and Foster, and Sealy Hybrid before 90 nights; Beautyrest Black before 100 nights; Serta before 120 nights from date of delivery. return window on most items. If within three days of delivery or pickup you are not completely satisfied with the color, comfort, or quality of your order, Havertys will allow you to reselect or cancel your purchase.. Receipt is required. Refunds are issued via refunds will be processed by havertys credit services. or cancellations within the three-day period will be processed for the original merchandise purchase (for most items).. Notable exceptions include the 3-day policy does not apply to mattresses, adjustable bases, mattress foundations, floor samples, or clearance center/outlet purchases., adjustable bases, pillows, and sheets do not qualify for comfort exchange or return., special orders, floor samples, or clearance center/outlet purchases do not apply to the fedex shipping return policy., and more. Refund processing: Refunds will be processed by Havertys Credit Services 10 days after the return of your cancelled merchandise..

Return Window

3 days from delivery or pickup for most items. Mattress comfort guarantee (exchange or return after 30 nights): Tempur-Pedic, Stearns and Foster, and Sealy Hybrid before 90 nights; Beautyrest Black before 100 nights; Serta before 120 nights from date of delivery.

Receipt

digital ok

Category

home

Return Conditions

  • If within three days of delivery or pickup you are not completely satisfied with the color, comfort, or quality of your order, Havertys will allow you to reselect or cancel your purchase.
  • Merchandise must be returned in the original packaging and in the original condition.
  • For FedEx shipped items, cancellations within the three-day period will be processed for the original merchandise purchase less a 15% restocking fee.
  • Delivery fee will not be refunded.
  • Pickup orders must be returned to the original pickup location within three days of pickup.

Refund Methods

  • Refunds will be processed by Havertys Credit Services.
  • Cancellations within the three-day period will be processed for the original merchandise purchase (for most items).
  • For FedEx shipped items, refunds are for the purchase amount of the product and tax less a 15% restocking fee.

Exceptions & Restrictions

  • The 3-day policy does not apply to mattresses, adjustable bases, mattress foundations, floor samples, or Clearance Center/Outlet purchases.
  • Adjustable bases, pillows, and sheets do not qualify for comfort exchange or return.
  • Special orders, floor samples, or Clearance Center/Outlet purchases do not apply to the FedEx shipping return policy.
  • No returns will be made after 3 days for FedEx shipped items.
  • Height does not qualify for a comfort exchange or return on any eligible mattress item.

Online / Mail Returns

  • For FedEx shipped items (including accessories and lamps), first call 1-800-HAVERTY (428-3789), 8AM-7PM ET Monday-Saturday; an associate will email you a Return Merchandise Authorization (RMA) number.
  • The RMA number will allow you to return merchandise at any authorized FedEx shipping location.
  • Returns made without an RMA number will not be accepted.

In-Store Returns

  • Pickup orders must be returned to the original pickup location within three days of pickup.

Damaged or Defective Items

  • At the point of delivery or pickup, if any items need to be serviced, please contact our Customer Service Department at 1-888-HAVERTY (428-3789).
  • Havertys provides free parts and labor for one year from your date of delivery (does not apply to floor samples, clearance, or "as is" merchandise).

Price Adjustments

  • If you find the identical item with the same services advertised for less within 30 days of purchase, Havertys will gladly refund the difference.

Exchange Policy

  • Havertys offers a three-day reselect or cancellation policy for most items if you are not completely satisfied.
  • Mattress Comfort Guarantee allows exchanges or returns after 30 nights and before 90, 100 or 120 nights (depending on the brand) from the date of delivery for re-selection.
  • One comfort exchange is allowed per customer for mattresses.
  • If changing mattress brands during an exchange, the flat box spring must also be exchanged.
  • Flat box springs may only be exchanged if switching brands.

Additional Notes

  • Havertys offers a three-day reselect or cancellation policy for most furniture items.
  • Mattress sleep guarantees allow exchanges or returns after 30 nights, with windows of 90, 100 or 120 nights from delivery depending on the mattress brand.
  • A 15% restocking fee applies to FedEx shipped items if canceled within the three-day period; the original FedEx shipping charge is not refunded.
  • Delivery fees are not refunded.
  • Customers should contact Customer Service at 1-888-HAVERTY (428-3789) for return initiation or service inquiries.

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