What is Frontgate's return window?

Frontgate allows returns within 90 days for general satisfaction returns; up to one year for defective items; specific rules for Christmas merchandise and truck/in-home returns. of purchase. All returned items must be in their original packaging and in the condition in which they were received for a full refund. Damages or defects must be clearly communicated to the customer service representative. Verification of reported issues is completed through an inspection upon receipt of the returned item(s). Rug returns are accepted only if returned in an undamaged original shipping bag.

Do I need a receipt to return items at Frontgate?

Receipt requirement: digital ok. Refund to the original payment method, excluding Shipping and Handling fees..

How will I get my refund from Frontgate?

Refund to the original payment method, excluding Shipping and Handling fees. Processing time: For Truck & In-Home Returns, it can take 2-3 weeks for the item to arrive at the warehouse and the return to be processed..

← All return policies

Frontgate Return Policy

Last verified: 2026-03-20

Official Frontgate PolicyVerified

www.frontgate.com/returns-and-exchgs/content

2026-03-20

Summary

Frontgate offers a 90 days for general satisfaction returns; up to one year for defective items; specific rules for Christmas merchandise and truck/in-home returns. return window on most items. All returned items must be in their original packaging and in the condition in which they were received for a full refund.. Receipt is required. Refunds are issued via refund to the original payment method, excluding shipping and handling fees.. Holiday extension: Non-defective Christmas merchandise purchased after September 1st must be returned before December 23rd or within 30 days of purchase, whichever occurs later. Notable exceptions include monogrammed, customized, or made-to-order items cannot be canceled or modified after the order is placed and cannot be returned or exchanged unless damaged or defective., shipping and processing charges are non-refundable., a minimum return pick-up fee of $100.00 or up to 10% of the order value (up to a maximum of $250.00) applies to truck & in-home returns., and more. Refund processing: For Truck & In-Home Returns, it can take 2-3 weeks for the item to arrive at the warehouse and the return to be processed..

Return Window

90 days for general satisfaction returns; up to one year for defective items; specific rules for Christmas merchandise and truck/in-home returns.

Receipt

digital ok

Return Conditions

All returned items must be in their original packaging and in the condition in which they were received for a full refund.
Damages or defects must be clearly communicated to the customer service representative.
Verification of reported issues is completed through an inspection upon receipt of the returned item(s).
Rug returns are accepted only if returned in an undamaged original shipping bag.

Refund Methods

Refund to the original payment method, excluding Shipping and Handling fees.

Exceptions & Restrictions

Monogrammed, customized, or made-to-order items cannot be canceled or modified after the order is placed and cannot be returned or exchanged unless damaged or defective.
Shipping and processing charges are non-refundable.
A minimum return pick-up fee of $100.00 or up to 10% of the order value (up to a maximum of $250.00) applies to Truck & In-Home Returns.
Holiday Light Policy does not cover burned out bulbs or product damaged due to misuse, neglect, or intentional alteration.

Online / Mail Returns

Customers can start a self-service online return.
Alternatively, customers can call (888) 263.9850 for assistance.

Damaged or Defective Items

Defective items can be replaced for up to a full year from the date of purchase.
Christmas Trees come with a limited three-year warranty.
Holiday Trees and Greenery carry a 3-season warranty on factory-installed lights.
For Christmas tree warranty claims, the original item must be returned within 30 days if an exchange or replacement is issued, or the customer will be billed for the full purchase price of the tree.

Exchange Policy

Items can be exchanged within 90 days if the customer is not satisfied.
Defective items can be exchanged or replaced for up to a full year from the date of purchase.
For Truck & In-Home Returns, customers should call (888) 263.9850 within 7 days to arrange an exchange.

Additional Notes

Frontgate's 'One-Year Guarantee' ensures satisfaction returns within 90 days and repair/replacement of defective products for a full year.
Contact Frontgate Customer Service at (888) 263.9850 from 8 a.m. to 8 p.m. ET for assistance.
Frontgate.com is controlled from its offices within the United States of America.

What Redditors Are Saying

Search on Reddit

r/bonnaroo·4y ago

Frontgate refund?

Purchased tickets back and May, realized I couldn't go and sold in June via the certified Bonnaroo ticket exchange. (I believe it's called frontgate.) Read in the fine print I wouldn't receive the refund until after the festival occurred. Festival was cancelled, when can I expect my money? Anyone el

0 comments