Frontgate Return Policy

Q: What is Frontgate's return window?

Frontgate allows returns within 90 days for satisfaction returns; defective items replaced for up to a full year from the date of purchase; holiday merchandise bought after September 1st must be returned within 30 days or before December 23rd (whichever comes first). of purchase. All returned items must be in their original packaging and in the condition in which they were received for a full refund. Damages or defects must be clearly communicated to the customer service representative. Verification of reported issues is completed through an inspection upon receipt of the returned item(s). Rug returns are accepted only if returned in an undamaged original shipping bag.

Q: Do I need a receipt to return items at Frontgate?

Receipt requirement: digital ok. Refund of the item cost (excluding Shipping and Handling fees), replacement, exchange, or merchandise credit..

Last verified Oct 12, 2026

Official Frontgate PolicyOfficial source

www.frontgate.com/returns-and-exchgs/content

Oct 12, 2026

Rechecked Oct 12, 2026: frontgate.com still states the headline terms shown here (90 days, 30 days). How we verify

Summary

Frontgate offers a 90 days for satisfaction returns; defective items replaced for up to a full year from the date of purchase; holiday merchandise bought after September 1st must be returned within 30 days or before December 23rd (whichever comes first). return window on most items. All returned items must be in their original packaging and in the condition in which they were received for a full refund.. Receipt is required. Refunds are issued via refund of the item cost (excluding shipping and handling fees), replacement, exchange, or merchandise credit.. Holiday extension (as last published): Holiday merchandise purchased after September 1st must be returned within 30 days or before December 23rd (whichever comes first). Notable exceptions include monogrammed, customized, or made-to-order items (including indoor and outdoor furniture with special-order upholstery) cannot be canceled or modified after the order is placed and are nonreturnable, unless defective or damaged during delivery., clearance items are final sale and cannot be returned., shipping and handling fees are not refunded., and more.

Return Window

90 days for satisfaction returns; defective items replaced for up to a full year from the date of purchase; holiday merchandise bought after September 1st must be returned within 30 days or before December 23rd (whichever comes first).

Receipt

digital ok

Return Conditions

All returned items must be in their original packaging and in the condition in which they were received for a full refund.
Damages or defects must be clearly communicated to the customer service representative.
Verification of reported issues is completed through an inspection upon receipt of the returned item(s).
Rug returns are accepted only if returned in an undamaged original shipping bag.

Refund Methods

Refund of the item cost (excluding Shipping and Handling fees), replacement, exchange, or merchandise credit.

Exceptions & Restrictions

Monogrammed, customized, or made-to-order items (including indoor and outdoor furniture with special-order upholstery) cannot be canceled or modified after the order is placed and are nonreturnable, unless defective or damaged during delivery.
Clearance items are final sale and cannot be returned.
Shipping and handling fees are not refunded.
The Christmas tree warranty does not cover burned out bulbs or products damaged due to misuse or neglect or intentionally altered.

Online / Mail Returns

Customers can start a self-service online return (printerless QR code option available).
To return large or heavy items, call customer service at (888) 263.9850.

Damaged or Defective Items

Defective items can be replaced for up to a full year from the date of purchase.
Christmas Trees come with a limited three-year warranty covering factory installed lights, frames and foliage.
For Christmas tree warranty claims, the original item must be returned within 30 days if an exchange or replacement is issued, or the customer will be billed for the full purchase price of the tree.

Exchange Policy

If you are not satisfied, return items within 90 days for a replacement or refund.
Defective items can be replaced for up to a full year from the date of purchase.

Additional Notes

Special policies apply to holiday and personalized merchandise.
Contact Frontgate Customer Service at (888) 263.9850 for assistance.

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r/bonnaroo·5y ago

Frontgate refund?

Purchased tickets back and May, realized I couldn't go and sold in June via the certified Bonnaroo ticket exchange. (I believe it's called frontgate.) Read in the fine print I wouldn't receive the refund until after the festival occurred. Festival was cancelled, when can I expect my money? Anyone el

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