Google Store Return Policy
Last verified
support.google.com/store/answer/13806656
Rechecked : support.google.com still states the headline terms shown here (15 days, 30 days, 14 days). How we verify
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Return Conditions
- Product must be returned in its original condition.
- Transfer, back up, or erase all data, then reset the device to factory settings (if you can't factory reset, sign out of your Google Account on the device).
- Include the box your purchase came in, plus other accessories, documentation, and anything else that came with the item.
- Remove SIM cards, item cases, extended batteries, and accessories that didn't come with the item.
- If you buy multiple items in one shipment, you can return all items in one box with one shipping label.
- If items were part of a promotion, both the qualifying product and promotion product must be returned for a full refund. If the promotion product is not returned or has been redeemed, its full value will be deducted from the refund.
Refund Methods
- Refunds are issued to the original payment method.
- Gift returns receive a refund in the form of Google Store credit to the recipient's Google account.
Exceptions & Restrictions
- SIM cards are not returnable.
- Items purchased from an approved third-party retailer must be returned to that retailer.
- Returns cannot be initiated if the return period for the device has passed.
- Products purchased at Google Store in India cannot be refunded or exchanged.
Online / Mail Returns
- Start your return by finding the item(s) in your Google Store order history.
- Under the order, select 'View or edit order', then on the 'Order Details' page, select 'Return'.
- After you start a return, Google emails a return shipping label, or you can choose a paperless return code and drop the package at a FedEx location.
- You have 14 days to complete the return process after you start it.
Gift Returns
- Gifts can be returned for Google Store credit.
- The credit is applied to the Google account used to sign in for the return.
- Google Store credit does not expire.
Damaged or Defective Items
- If you have a defective device, contact Google Store Support.
- Google may exchange a defective device with a new or refurbished device.
- It is your responsibility to erase all personal or other data on the device before sending it for repair or replacement.
Exchange Policy
- There are no exchanges available in Google Store; return the item and use the refund to buy other items.
- The Google Store trade-in program gives credit for your old device when you buy a new Pixel device.
- You'll receive your new item and a trade-in kit; the trade-in offer for your old item expires 30 days after you get your new one.
- With instant trade-in, if you send your old item more than 30 days after getting the new one, you'll be charged for the trade-in credit received at checkout.
- The final trade-in value is determined by the condition of the device received.
Additional Notes
- Refunds go to the payment method you used, minus any delivery related costs.
- If Google provides an advanced replacement device and the defective device is not returned within the communicated timeframe, Google is authorized to charge your original form of payment for the full value of the replacement device.
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What Redditors Are Saying
I RMA'd my defective Pixel Buds two months ago. Google has not returned my money. I have 4 Case ID numbers, one RMA number, and have exchanged a total of 28 emails with 6 different reps across Pixel Buds and Google Store support.
EDIT: Money has been returned. See below. Hello, You may remember me from [this thread](https://www.reddit.com/r/GooglePixel/comments/ir1qne/just_fyi_i_was_able_to_warranty_rma_my_pixel_buds/) in which I said it had been "hassle-free" to warranty my defective Pixel Buds. Lol no. I sent the Pixel Bud
Google Store India is a scam — no return policy, no cancellation, no accountability
# I’ve been a loyal Google user for years, but my recent experience with **Google Store India** has been nothing short of shocking. Here’s what happened: * I placed an order on Google Store India and **immediately tried to cancel it**. * Guess what? There was **no cancel button** on the order page.
Google Store order is marked as "unable to be delivered" and "damaged in transit" but Google won't refund it
I ordered a Pixel from the Google Store one month ago, and on its way it was marked "unable to be delivered" and "damaged in transit" by FedEx. These things happen I guess, no problem on my end, I just need a refund for the phone that I never received. Simple right? I have now spoken to support on 4
Google refuses to refund me after declining my return.
Hello everyone, I would like to ask for help in this situation. I am very angry with the way Google has treated me and I would like to ask for an option or opinion. On 12 September I placed an order worth €1,429 on the Google Store. It was a 512GB Pixel 9 Pro XL. I received it, and days later, I ret