What is Ethan Allen's return window?

Ethan Allen allows returns within 10 days from receipt of purchase. Item must be in new condition. A Return Authorization Label must be requested for items shipped via UPS. For items delivered via Premier In-Home Delivery, a pickup must be scheduled within 10 days of receipt.

Do I need a receipt to return items at Ethan Allen?

Receipt requirement: lookup available. Credit will be issued to the original credit card..

How will I get my refund from Ethan Allen?

Credit will be issued to the original credit card. Processing time: 1 to 2 weeks for the return to be processed and for the credit to appear on your statement..

← All return policies

Ethan Allen Return Policy

Last verified: 2026-03-20

Official Ethan Allen PolicyVerified

www.ethanallen.com/en_US/footer-terms-conditions.html

2026-03-20

Summary

Ethan Allen offers a 10 days from receipt return window on most items. Item must be in new condition.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via credit will be issued to the original credit card.. Notable exceptions include custom-made or custom-finished items, custom-cut fabrics, or custom artwork are not eligible for return., mattresses or foundations (box springs) cannot be returned., direct-wire lighting (including chandeliers) is not returnable., and more. Refund processing: 1 to 2 weeks for the return to be processed and for the credit to appear on your statement..

Return Window

10 days from receipt

Receipt

lookup available

Return Conditions

Item must be in new condition.
A Return Authorization Label must be requested for items shipped via UPS.
For items delivered via Premier In-Home Delivery, a pickup must be scheduled within 10 days of receipt.

Refund Methods

Credit will be issued to the original credit card.

Exceptions & Restrictions

Custom-made or custom-finished items, custom-cut fabrics, or custom artwork are not eligible for return.
Mattresses or foundations (box springs) cannot be returned.
Direct-wire lighting (including chandeliers) is not returnable.
Cancellations for custom items are not accepted more than 72 hours after order placement.

Online / Mail Returns

For items shipped via UPS, you must contact Client Services at 1.888.EAHELP1 to request a Return Authorization Label.
For items delivered via Premier In-Home Delivery, contact Client Services within 10 days of receipt to schedule a pickup.
You are responsible for return shipping charges.
Original shipping charges are not refundable.
A 15% restocking fee applies to most returns, and a 25% restocking fee applies to wallcoverings.

Damaged or Defective Items

If an item delivered via Premier In-Home Delivery arrives damaged, a signed delivery receipt with a notation of the damage is required.
If an item received via UPS is damaged or defective, call 1.888.EAHELP1 or email orders@ethanallen.com to initiate warranty service.

Additional Notes

A restocking fee of 15% of the merchandise total will be applied to returns; wallcoverings have a 25% restocking fee.
Items not returned in new condition may be subject to a higher restocking fee.