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Eileen Fisher Return Policy

Last verified: 2026-03-20

Official Eileen Fisher PolicyVerified

www.eileenfisher.com/customer-service/returns.html

Summary

Eileen Fisher offers a 30 days of purchase return window on most items. Items must be in perfect condition.. Receipt is required. Refunds are issued via refunds are issued in the same tender as the purchase. or refunds for cash purchases are issued in a check.. Notable exceptions include returns and exchanges must be made in the same country and store category of original purchase (eileen fisher store or company store)., renew stores and company stores are unable to accept retail or online returns or exchanges., online purchases cannot be returned at eileen fisher company or renew stores., and more. Refund processing: Online returns may take up to five business days to process.

Return Window

30 days of purchase

Receipt

digital ok

Category

clothing

Return Conditions

  • Items must be in perfect condition.
  • Merchandise must be unworn.
  • Original tags must be attached.

Refund Methods

  • Refunds are issued in the same tender as the purchase.
  • Refunds for cash purchases are issued in a check.
  • For purchases made with a gift card, refunds are issued in the form of a new gift card.

Exceptions & Restrictions

  • Returns and exchanges must be made in the same country and store category of original purchase (EILEEN FISHER Store or Company Store).
  • Renew stores and Company Stores are unable to accept retail or online returns or exchanges.
  • Online purchases cannot be returned at EILEEN FISHER Company or Renew Stores.
  • Renew, yarn, fabric, and fees are final sale.
  • Merchandise returned past 30 days is not eligible for a pre-paid label, and the customer is responsible for shipping costs.

Online / Mail Returns

  • Returns can be initiated through the portal at eileenfisher.com/returns to print a shipping label or obtain a QR code.
  • Online returns are free, with no additional postage or insurance required.

In-Store Returns

  • Items may be returned to EILEEN FISHER retail stores located in the US.
  • For in-store returns, the order confirmation email with a barcode can be shown to an associate.

Gift Returns

  • Gift receipt returns are eligible for exchange or store credit.
  • Gift receipt returns will receive a gift card as a form of refund.

Membership & Rewards Benefits

  • Rewards are refundable if items purchased with rewards are returned within the 30-day return period.
  • Upon return, new points or rewards will not be received, and an EILEEN FISHER gift card will be issued for the returned items.

Damaged or Defective Items

  • If merchandise was damaged in transit, save the original packaging and contact Customer Service before returning.

Price Adjustments

  • One-time price adjustments are offered on full-price items within 14 days of purchase or original order date.
  • Company and Renew Stores do not offer price adjustments.

Exchange Policy

  • With a receipt, an exchange or refund for the purchase price is offered.
  • Without a receipt, an exchange or store credit for the current price is offered.
  • An exchange is processed as a return and reissued as a new order; contact Customer Service to process new orders.

Additional Notes

  • EILEEN FISHER cannot replace packages lost during return shipment if proof of tracking is not available.
  • EILEEN FISHER is transitioning away from including a packing slip in orders as part of efforts to reduce its footprint.
  • If the packing slip is unavailable, provide name, address, email, phone number, and order number (if available) with the return.