Express Return Policy
Last verified: 2026-03-19
www.express.com/g/returns-policy
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Return Conditions
- Merchandise must be returned in its original condition, unwashed and unworn (this does not include merchandise that is defective).
- Items with “Do Not Remove” tags must be attached to be returned or exchanged.
- All tags must be intact with the product.
Refund Methods
- Refunds will be issued to your original payment method.
- Returns of purchases made with a gift card and returns of purchases with a gift receipt will be issued in merchandise credit in the form of a gift card.
- If a valid receipt or purchase cannot be confirmed, no refund or credit will be issued.
- If a transaction cannot be located, you may exchange one piece of merchandise for merchandise equal or greater in value.
Exceptions & Restrictions
- We will not accept a return or exchange if requested more than 30 days after the purchase or online shipping date.
- Items purchased at Express Factory Outlet stores must be returned to an Express Factory Outlet store.
- Items purchased in stores cannot be returned in stores outside the U.S. or at Express Factory Outlet stores.
- Shipping and handling fees are not refundable.
- Items marked Final Sale or items that have a price ending in .97 may not be returnable.
- Face coverings are non-returnable.
- Clearance items are considered final sale, meaning no returns or exchanges are allowed.
- Third-party branded products, including Express Marketplace items, must be returned directly to the seller.
- Certain merchandise such as fragrance or swimwear may not be eligible for return unless in original condition.
Online / Mail Returns
- Online purchases shipped to a U.S. address can be returned by mail or to any Express retail store in the U.S.
- To start an online return, visit the Express website and enter your order number and billing ZIP Code.
- If returning by mail using a prepaid return label, a cost of $6.99 will be deducted from the refund.
- You can drop off a labeled package at a UPS Access Point location.
- Online exchanges are not offered; if you'd like to exchange a product, return it using the returns process and then place a new order.
In-Store Returns
- Items purchased in U.S. Retail stores can be returned to an Express or Express Men retail store in the U.S.
- Items purchased at an Express Factory Outlet store must be returned to an Express Factory Outlet store.
- Bring the items along with your original receipt, invoice, or order confirmation.
- Online purchases can be returned in person to an Express retail store.
Gift Returns
- With a gift receipt, merchandise may be returned for a store credit of the purchase price.
- Gift returns are accepted with a gift receipt or order number, and the refund is issued to an Express gift card.
Membership & Rewards Benefits
- Express A-List Credit Card holders get Free Standard Shipping everyday.
- Express Cash Certificates, Program Coupons, or Points used will not be returned or reissued if products purchased are returned.
Damaged or Defective Items
- Merchandise must be returned in its original condition, unwashed and unworn (this does not include merchandise that is defective).
Price Adjustments
- A one-time price adjustment is processed for in-store purchases when the price of an item has been reduced and an original sales receipt is presented within 14 days of the purchase date.
- Price adjustments are refunded in the same tender as the original purchase.
- Items purchased at Express Factory Outlet stores are not eligible for price adjustments in Express or Express Men stores.
- Price adjustments are not available during storewide promotional events.
- Online only items will not be subject to price guarantee in store.
- The Price Guarantee excludes Express Marketplace items and previous purchases.
Exchange Policy
- Exchanges are accepted for items purchased in U.S. Retail stores and online.
- Exchanges will not be accepted if requested more than 30 days after the purchase or online shipping date.
- Exchanges are not accepted without a receipt, invoice, or order confirmation.
- If a valid receipt or purchase cannot be confirmed, no exchange will be issued; however, an exchange for merchandise equal or greater in value might be offered if the transaction cannot be located.
- Online exchanges are not offered; return the product and place a new order.
Additional Notes
- Express reserves the right to limit or refuse any refund or exchange.
- Express reserves the right to revise this Return Policy at any time with or without notice.
What Redditors Are Saying
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