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Everlane Return Policy
Last verified
Official Everlane PolicyOfficial source
support.everlane.com/what-is-your-return-policy-H1fMnra0s
Rechecked : support.everlane.com still states the headline terms shown here (30 days). How we verify
Return Conditions
- Items must be in their original condition.
- Items must be unwashed with tags still attached.
- Shoes must be returned in their original shoe box.
Refund Methods
- Refund to the original form of payment.
- Store credit.
Exceptions & Restrictions
- Items marked as Final Sale cannot be returned or exchanged.
- Gift cards are not returnable.
- Underwear (tops and bottoms) without its original packaging cannot be returned, with the exception of one 'First-Try' item.
- Swimwear and bodysuits can only be returned if the hygienic liner is still attached.
Online / Mail Returns
- Mail-in returns have a $7 shipping label fee that is deducted from the refund.
- The $7 mail-in return fee is waived if you opt for store credit.
- Returns can be initiated online through an Everlane account or the returns page.
- Free in-person returns can be made at participating Return Bars.
In-Store Returns
- In-person returns at Everlane stores are free.
Gift Returns
- Gifts can be returned for store credit.
- An Everlane account is required to receive the store credit from a gift return.
- The original order number or purchaser's information is needed to process a gift return.
Additional Notes
- The return window for US orders is 30 days from the ship date.
- In-person returns at Everlane stores or participating Return Bars are free of charge.
- Shipping costs are non-refundable.
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