What is Crate & Kids's return window?

Crate & Kids allows returns within 30 days of receipt of purchase. Items must be in new and unused/resalable condition. A valid proof of purchase is required. Returns are accepted at the company's sole discretion.

Do I need a receipt to return items at Crate & Kids?

Receipt requirement: yes. Credit or refund to the original form of payment..

What items cannot be returned at Crate & Kids?

Personalized items. Custom or Made to Order Furniture. Items purchased as final sale. Store floor samples. Live botanicals. Cut yardage of fabric. Items used and/or damaged through normal wear and tear.

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Crate & Kids Return Policy

Last verified Mar 20, 2026

Official Crate & Kids PolicyOfficial source

www.crateandbarrel.com/customer-service/faq-returns-exchanges

Mar 20, 2026

Summary

Crate & Kids offers a 30 days of receipt return window on most items. Items must be in new and unused/resalable condition.. Receipt is required. Refunds are issued via credit or refund to the original form of payment.. Holiday extension (as last published): Eligible items purchased from 10/15/25 through 12/25/25 can be returned up to January 31, 2026, excluding furniture items. Notable exceptions include personalized items, custom or made to order furniture, items purchased as final sale, and more.

Return Window

30 days of receipt

Receipt

yes

Return Conditions

Items must be in new and unused/resalable condition.
A valid proof of purchase is required.
Returns are accepted at the company's sole discretion.

Refund Methods

Credit or refund to the original form of payment.

Exceptions & Restrictions

Personalized items
Custom or Made to Order Furniture
Items purchased as final sale
Store floor samples
Live botanicals
Cut yardage of fabric
Items used and/or damaged through normal wear and tear

Online / Mail Returns

Returns can be initiated on the Crate & Barrel website.
Customers are responsible for return shipping costs.
Shipping fees will not be refunded.

In-Store Returns

Crate & Kids items can be returned to Crate & Barrel stores.

Gift Returns

Eligible purchases from a Gift Registry can be returned up to 90 days from the event date, excluding furniture items.

Additional Notes

Crate & Kids is an associated brand of Crate & Barrel, and the return policy is the same.
Items purchased outside of the U.S. may only be returned or exchanged within the country of purchase.

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