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Crate & Kids Return Policy

Last verified: 2026-03-20

Official Crate & Kids PolicyVerified

www.crateandbarrel.com/customer-service/faq-returns-exchanges

Summary

Crate & Kids offers a 30 days of receipt return window on most items. Items must be in new and unused/resalable condition.. Receipt is required. Refunds are issued via credit or refund to the original form of payment.. Holiday extension: Eligible items purchased from 10/15/25 through 12/25/25 can be returned up to January 31, 2026, excluding furniture items. Notable exceptions include personalized items, custom or made to order furniture, items purchased as final sale, and more.

Return Window

30 days of receipt

Receipt

yes

Category

home

Holiday Extension

Eligible items purchased from 10/15/25 through 12/25/25 can be returned up to January 31, 2026, excluding furniture items.

Return Conditions

  • Items must be in new and unused/resalable condition.
  • A valid proof of purchase is required.
  • Returns are accepted at the company's sole discretion.

Refund Methods

  • Credit or refund to the original form of payment.

Exceptions & Restrictions

  • Personalized items
  • Custom or Made to Order Furniture
  • Items purchased as final sale
  • Store floor samples
  • Live botanicals
  • Cut yardage of fabric
  • Items used and/or damaged through normal wear and tear

Online / Mail Returns

  • Returns can be initiated on the Crate & Barrel website.
  • Customers are responsible for return shipping costs.
  • Shipping fees will not be refunded.

In-Store Returns

  • Crate & Kids items can be returned to Crate & Barrel stores.

Gift Returns

  • Eligible purchases from a Gift Registry can be returned up to 90 days from the event date, excluding furniture items.

Additional Notes

  • Crate & Kids is an associated brand of Crate & Barrel, and the return policy is the same.
  • Items purchased outside of the U.S. may only be returned or exchanged within the country of purchase.