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Christian Louboutin Return Policy

Last verified: 2026-03-20

Official Christian Louboutin PolicyVerified

us.christianlouboutin.com/us_en/faq/returns

Summary

Christian Louboutin offers a 30 days from delivery return window on most items. Merchandise must be in its original, unworn, and unused condition.. Receipt is required. Refunds are issued via original form of payment. Holiday extension: Purchases made in December 2025 are eligible for return until January 15th, 2026. Notable exceptions include personalized products are final sale and cannot be returned or exchanged., items that are discounted, on sale, or special orders are not eligible for return or exchange in boutiques., all products purchased from an outlet are final sale., and more. Refund processing: Within 14 business days of the return check-in date..

Return Window

30 days from delivery

Receipt

digital ok

Category

clothing

Holiday Extension

Purchases made in December 2025 are eligible for return until January 15th, 2026.

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Return Conditions

  • Merchandise must be in its original, unworn, and unused condition.
  • The red outsole of shoes must be in perfect condition, so it is recommended to try them on a clean, carpeted surface.
  • Returned merchandise must include the original shoe box, dust bag, heel taps, and adhesive sole tags.

Refund Methods

  • Original form of payment

Exceptions & Restrictions

  • Personalized products are final sale and cannot be returned or exchanged.
  • Items that are discounted, on sale, or special orders are not eligible for return or exchange in boutiques.
  • All products purchased from an outlet are final sale.

Online / Mail Returns

  • Log into your Christian Louboutin Online Account to create a return and print a pre-paid return label.
  • Package the item in a shipping box, ensuring the original shoebox is not exposed.
  • Drop the package off at a local UPS staffed location.
  • US online orders can also be returned to freestanding Christian Louboutin US boutiques.

In-Store Returns

  • Freestanding Christian Louboutin boutiques will accept returns or exchanges within 30 days of purchase.
  • Items must be in their original, unworn condition with the receipt, original shoe box, and dust bags.

Gift Returns

  • Online gift orders can be returned to the warehouse, and the refund will be credited to the original form of payment.

Damaged or Defective Items

  • If you receive a damaged or defective item, contact customer service immediately at +1-888-856-8247.
  • You may be asked to provide photos of the damaged item.

Exchange Policy

  • A direct exchange can be made for a different size of the same style or for another item of the exact same value.
  • Exchanges are subject to availability.
  • Exchanges for items purchased via PayPal cannot be processed as a direct exchange.
  • An exchanged order can only be returned for a refund.

Additional Notes

  • Shipping charges on the original order are non-refundable.
  • Christian Louboutin reserves the right to refuse any return or exchange that does not meet their requirements.