What is Chico's's return window?

Chico's allows returns within 60 days of the date of purchase of purchase. Returned merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective. Swimwear, watches, intimates and hosiery may be returned when unworn and in original packaging or with original ticketing attached and sanitary shields (if any) attached. Soiled or washed merchandise will not be accepted.

Do I need a receipt to return items at Chico's?

Receipt requirement: digital ok. Reimbursement to the original form of payment for returns with original or gift receipt.. Refunds without original ticketing will be issued in the form of a merchandise card..

How will I get my refund from Chico's?

Reimbursement to the original form of payment for returns with original or gift receipt.. Refunds without original ticketing will be issued in the form of a merchandise card. Processing time: Up to 2 weeks for refund/credit..

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Chico's Return Policy

Last verified: 2026-03-20

Official Chico's PolicyVerified

www.chicos.com/store/page/returns-info

2026-03-20

Summary

Chico's offers a 60 days of the date of purchase return window on most items. Returned merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective.. Receipt is required. Refunds are issued via reimbursement to the original form of payment for returns with original or gift receipt. or refunds without original ticketing will be issued in the form of a merchandise card.. Notable exceptions include merchandise marked final sale or 'as-is' is sold 'as is' and may not be returned or exchanged., gift cards (except where required by law) and gift boxes are not returnable or exchangeable., merchandise purchased in an outlet store, a chico's off the rack store, or on an outlet website may only be returned in such locations., and more. Refund processing: Up to 2 weeks for refund/credit..

Return Window

60 days of the date of purchase

Receipt

digital ok

Return Conditions

Returned merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective.
Swimwear, watches, intimates and hosiery may be returned when unworn and in original packaging or with original ticketing attached and sanitary shields (if any) attached.
Soiled or washed merchandise will not be accepted.

Refund Methods

Reimbursement to the original form of payment for returns with original or gift receipt.
Refunds without original ticketing will be issued in the form of a merchandise card.

Exceptions & Restrictions

Merchandise marked final sale or 'as-is' is sold 'as is' and may not be returned or exchanged.
Gift cards (except where required by law) and gift boxes are not returnable or exchangeable.
Merchandise purchased in an outlet store, a Chico's Off the Rack store, or on an outlet website may only be returned in such locations.
International orders placed via chicos.com or by telephone and shipped outside of the U.S. cannot be returned or exchanged in boutiques or outlets.

Online / Mail Returns

Online orders can be returned by mail.
Online orders can be returned in-store by bringing the item and order confirmation email to any store location.
For international orders, contact Customer Service to obtain a Return Authorization Number (required for processing) and detailed instructions.

In-Store Returns

Accepted at any Chico's U.S. boutiques (excluding outlets).
Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in the system.

Gift Returns

Returns must be accompanied by a gift receipt.

Damaged or Defective Items

Merchandise may be returned if defective.

Price Adjustments

Price adjustments are offered on a one-time basis if the price decreases within 14 days of original purchase.
Original receipt is required for in-store purchases to receive a price adjustment.
Online or catalog purchases are not eligible for price adjustment in stores.
Merchandise marked final sale is not eligible for price adjustment.
Adjustments will be made in the original form of payment.

Exchange Policy

All merchandise returns and exchanges may be accepted within 60 days of the date of purchase.

Additional Notes

Customer identification may be required solely for the purpose of preventing fraud.
Chico's reserves the right to refuse or limit returns or exchanges for any reason.
Chico's boutique purchases cannot be returned to Chico's Off The Rack and Outlet stores.