Brooks Running Return Policy
Last verified: 2026-03-19
support.brooksrunning.com/hc/en-us/articles/360016361752-What-is-the-Brooks-return-policy
Return Conditions
- Items can be returned within 90 days of purchase, even if they have been used.
- The 'Run Happy Promise' allows you to run in, sweat in, and test the gear.
- Returns are free and do not have a re-stocking fee.
Refund Methods
- Original form of payment
Exceptions & Restrictions
- The expected lifespan of performance running shoes is considered to be 300-500 miles.
- For items purchased from a third-party retailer, you must contact them first for returns or exchanges.
- Sports bras and apparel are generally expected to last for about 50 washes and dries, or roughly one year.
Online / Mail Returns
- To initiate a return, visit the online Returns Center and enter your order number and email address.
- A prepaid return label will be generated for you to print.
- Package your items and drop them off at a FedEx or USPS location.
- You can track the status of your return through the Returns Center.
Gift Returns
- If you would like to return a product you received as a gift, you need to contact customer service for assistance.
Damaged or Defective Items
- If you believe your product is defective, you should complete the Product Support form available on the website.
Exchange Policy
- Brooks does not offer a traditional exchange process. Instead, you should return the original item and place a new order.
- You have 90 days to swap out a shoe that is not working for you by returning it for a refund and purchasing a new one.
Additional Notes
- The 'Run Happy Promise' allows you to try out your gear for 90 days and return it if you are not satisfied.
- For items bought from other retailers, you should first contact the retailer about their return policy.
What Redditors Are Saying
Does Footlocker honor Brooks 90 day return policy?
I recently bought a pair of Brooks running shoes at a Footlocker store and I'm not really happy with them. Brooks return policy let's you wear them for 90 days and if you're not happy with them you can return them. Footlocker's return policy state "Returned/exchanged merchandise must be unworn and i
Does Footlocker honor Brooks 90 day return policy?
I recently bought a pair of Brooks running shoes in a Footlocker store and I'm not really happy with them. Brooks return policy let's you wear them for 90 days and if you're not happy with them you can return them. Footlocker's return policy state "Returned/exchanged merchandise must be unworn and i
Does Footlocker honor Brooks 90 day return policy?
I recently bought a pair of Brooks running shoes in a Footlocker store and I'm not really happy with them. Brooks return policy let's you wear them for 90 days and if you're not happy with them you can return them. Footlocker's return policy state "Returned/exchanged merchandise must be unworn and i
Is the Brooks Running shoe return policy different in Canada?
I bought 3 pairs of shoes new (a Ghost 14 and 2 Glycerine 19s) from a local sporting goods tent sale here in Winnipeg about a week ago. I meant to use the Ghost 14 for myself and my wife and niece would each have the Glycerines. I was not happy with how the Ghost 14s when I took it out for a 5K run,