Bonobos Return Policy
Last verified
help.bonobos.com/s/article/What-s-your-return-policy
Rechecked : help.bonobos.com still states the headline terms shown here (45 days, 90 days). How we verify
Return Conditions
- Items must be unworn.
- Items must be unwashed.
- Items must be unaltered.
- Items must have original tags.
Refund Methods
- Refund to the original payment method for returns made within 45 days.
- Store credit refund for returns made between 45 and 90 days.
- Store credit will be available as soon as your return is received and processed.
Exceptions & Restrictions
- Final sale items may not be returned or exchanged.
- Gift cards are non-refundable and are not eligible for return.
- Shipping and handling charges may be non-refundable.
Online / Mail Returns
- Sign in to your Bonobos account, select the order, and choose the items and quantities to return.
- Once Bonobos reviews and approves the request, a prepaid return label and instructions are emailed to you.
- Attach the label and drop the package off at a UPS store or drop-off location.
- If you have trouble getting or printing a label, contact the Guides via live chat.
In-Store Returns
- Items can be returned to any local Bonobos Guideshop location.
Damaged or Defective Items
- Contact the Bonobos Guides with your order number and shipping address, photos of the damaged or defective item, the 5-digit PO number from the inside tag, and a description of the fit.
Exchange Policy
- Bonobos no longer processes direct exchanges.
- For a different size, fit, or color, return the original item for a refund and place a new order for the replacement.
- Guideshops don't keep inventory on hand, but Guides can submit your return and place the new order for you.
Additional Notes
- Return shipping for domestic orders is always free.
- Bonobos Guideshop locations don't carry inventory on hand.
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What Redditors Are Saying
PSA Bonobos return policy
So I think this needs a clarification, [https://bonobos.com/returns](https://bonobos.com/returns) They would count return of 45 days of the original order placed NOT shipped. They will not count date from exchange order in case if you have one. A bunch of folks from [FMF](https://www.reddit.com/r/fr
PSA: Bonobos Changes Return Policy
https://bonobos.com/help Looks like they've reduced the policy from 90 days return/365 days exchange to 45 days return/90 days exchange. Must have just happened, since I received an order on Friday and the invoice references the old policy. "You may return unworn, unwashed and unaltered items purcha
Bonobos return policy on worn items?
I purchased a sweater 2 months ago and found it to be too heavy after wearing it several times. Anyone know if they will accept a return on worn items (it still looks new but I washed it once so it might look worn upon close inspection). I can't find the tags either but have the original box and ret
How do I communicate this complicated refund question to a customer service person at Bonobos?
Hello Reddit! Anyone interested in math, teaching, science communication, or the like might appreciate this post. I’m trying to figure out how to explain something slightly complex to another person over the phone, and would appreciate Reddit’s thoughts! I placed an order from Bonobos in December fo