Boohoo Return Policy
Last verified
us.boohoo.com/pages/informational/returns
Policy changed on
Return window cut from 28 to 21 days; return fee raised from $6.00 to $14.99 per parcel
We updated this page from Boohoo's new policy text on us.boohoo.com.
Rechecked : we reviewed the current policy text on us.boohoo.com. How we verify
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Return Conditions
- Items must be returned within 21 days of receipt.
- Items must be unworn and unwashed with the original labels attached.
- Returns must be started through the online returns portal using your order number and email/postcode.
- Homeware (bedlinen, mattresses, toppers, pillows) must be unused and in its original unopened packaging; furniture must be new, unused, unassembled and in its original packaging.
Refund Methods
- Refund to original payment method.
- Store credit (sent as a gift card by email) with 20% extra on the refund price; not available for faulty goods, and no 20% extra on purchases paid fully or partly with store credit.
Exceptions & Restrictions
- Fashion face masks, cosmetics (including beauty products), pierced jewellery, vitamins and supplements, medicines, toiletries, swimwear and lingerie cannot be returned if used, if the hygiene or product seal is broken, or if not in original packaging, unless faulty.
- Custom-made and personalised items cannot be returned.
- Items bought in store can only be returned to the store; boohoo products bought online can only be returned online.
Online / Mail Returns
- Returns are handled through an online portal where you choose to print a returns label at home or use an in-store option.
- A returns charge of $14.99 per parcel will be deducted from your refund amount.
Damaged or Defective Items
- If you receive a faulty item, you should contact Boohoo's customer service.
- You will need to provide your name, order number, product name and code, a picture of the fault, and a description of the fault.
Exchange Policy
- Boohoo does not offer an exchange facility; you must return the item(s) and reorder for a replacement.
Additional Notes
- A returns charge of $14.99 per parcel will be deducted from your refund amount; concession-brand items carry a one-off $14.99 fee.
- Boohoo has gone paperless and no longer includes a delivery note in parcels.
- Returning more than one order in one parcel may delay your refund.
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