Birkenstock Return Policy
Last verified: 2026-03-19
www.birkenstock.com/us/us-policies-return.html
Video Guides
Return Conditions
- Footwear and accessories must be in original purchase condition.
- Footwear and accessories must be in original packaging.
- All returns are subject to inspection.
- All packages, including original containers, must be unmarked and not defaced in any manner.
Refund Methods
- A credit for the merchandise (including any applicable sales tax) will be issued.
- The refund will be applied to the original payment method used.
- Shipping charges from the original order will not be refunded.
Exceptions & Restrictions
- Last Chance items discounted 40% or more are final sale and cannot be returned or exchanged.
- Products purchased on www.birkenstock.com/us must be returned online; they cannot be returned to a Birkenstock store or authorized retailer.
- Non-Birkenstock items mistakenly returned are not the responsibility of Birkenstock to replace, return, or compensate.
- Any shipping charges from your original order will not be refunded.
- Products returned in a condition other than stated (original condition and packaging) may not qualify for a refund.
Online / Mail Returns
- Products purchased on www.birkenstock.com/us must be returned online at www.birkenstock.com/us/returns/.
- To initiate a return, provide your order number and e-mail address on the returns portal.
- Returns are free of charge.
In-Store Returns
- Items purchased on www.birkenstock.com/us cannot be returned to a Birkenstock store or authorized retailer.
Exchange Policy
- To exchange an item, call customer service at 844-505-4055 or email info@support.birkenstockusa.com for assistance.
Additional Notes
- Customer service can be reached at 844-505-4055 or info@support.birkenstockusa.com for return or exchange assistance.
- All returns are subject to inspection by Birkenstock.
- Please allow 2-3 weeks for the processing of your refund.
What Redditors Are Saying
Do you think I would be able to return/exchange my pair of Birkenstocks?
I got these Birkenstocks for Christmas and have been wearing them around the house for about a week now and have only worn them outside once to take out the trash. But I did realize that the size I got was really snug and I think I might grow out of them soon so I was wondering if these would be in
Refund incorrect on Birkenstock website
I am quite confused by the service after purchasing on the US birkenstocks website. I will call tomorrow but looking for insight if I am incorrect. I returned my birkenstocks that I purchased at their website due to a DEFECT. I made a post here before and everyone said to return it and I agreed with
Please forgive me for being pedantic but just bought these from the Birkenstock website and the cork is chipped off in just one tiny spot. Do I keep or get it exchanged?
These came like this with one tiny spot of cork or glue looking chipped off. Should I keep them or get them exchanged?
Birkenstock Company on Returns - I'm impressed
Basically and unfortunately, I needed to return a pair and they provided a UPS label and I shipped it from a UPS depot Monday afternoon the 31st. It was to arrive on the 3rd but it wound up on the 2nd tracked at 11 PM either know that was later than it was where I checked from (time zones I guess).