Do I need a receipt to return items at Bob's Discount Furniture?

Receipt requirement: lookup available. Refunds for credit card payments are credited back to the original credit card.. Cash, check, traveler's check, or money order payments are refunded via corporate check.. If paid with financing, the finance company will be refunded..

How will I get my refund from Bob's Discount Furniture?

Refunds for credit card payments are credited back to the original credit card.. Cash, check, traveler's check, or money order payments are refunded via corporate check.. If paid with financing, the finance company will be refunded. Processing time: Refund checks are mailed to the purchaser or sold-to party on the sales receipt within 10 business days for cash/check/traveler's check/money order payments..

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Bob's Discount Furniture Return Policy

Q: What is Bob's Discount Furniture's return window?

Bob's Discount Furniture allows returns within Orders can be canceled for a full refund until delivery or pickup day. For items shipped by FedEx, UPS, or directly from the factory, cancellations are available until the item ships. Accessories (lamps, rugs, décor) and items shipped by FedEx, UPS, or directly from the factory can be returned within 3 days of receipt. Mattresses offer a one-time re-selection or return within 90 days of the original receipt date, after a 30-day minimum trial period. of purchase. Items, particularly accessories, must be in like-new condition. For mattress re-selection, cost differences between the original and re-selected mattress will be charged or credited. Delivery costs for mattress exchanges are the responsibility of the customer. Products are not guaranteed against normal wear and tear, abuse, neglect, or damage from improper use, care, or storage.

Last verified: 2026-03-20

Official Bob's Discount Furniture PolicyVerified

www.bobsdiscounthome.com/return-policy

2026-03-20

Summary

Bob's Discount Furniture offers a Orders can be canceled for a full refund until delivery or pickup day. For items shipped by FedEx, UPS, or directly from the factory, cancellations are available until the item ships. Accessories (lamps, rugs, décor) and items shipped by FedEx, UPS, or directly from the factory can be returned within 3 days of receipt. Mattresses offer a one-time re-selection or return within 90 days of the original receipt date, after a 30-day minimum trial period. return window on most items. Items, particularly accessories, must be in like-new condition.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refunds for credit card payments are credited back to the original credit card. or cash, check, traveler's check, or money order payments are refunded via corporate check.. Notable exceptions include once furniture has been delivered and accepted, it typically cannot be returned, with returns limited to specific cases., foundations and adjustable bases cannot be refunded, returned, or exchanged., merchandise purchased from bob's outlet that is not brand-new or factory-fresh is sold 'as-is' and is excluded from any exchange, warranty, refund, return, or service., and more. Refund processing: Refund checks are mailed to the purchaser or sold-to party on the sales receipt within 10 business days for cash/check/traveler's check/money order payments..

Return Window

Orders can be canceled for a full refund until delivery or pickup day. For items shipped by FedEx, UPS, or directly from the factory, cancellations are available until the item ships. Accessories (lamps, rugs, décor) and items shipped by FedEx, UPS, or directly from the factory can be returned within 3 days of receipt. Mattresses offer a one-time re-selection or return within 90 days of the original receipt date, after a 30-day minimum trial period.

Receipt

lookup available

Return Conditions

Items, particularly accessories, must be in like-new condition.
For mattress re-selection, cost differences between the original and re-selected mattress will be charged or credited.
Delivery costs for mattress exchanges are the responsibility of the customer.
Products are not guaranteed against normal wear and tear, abuse, neglect, or damage from improper use, care, or storage.

Refund Methods

Refunds for credit card payments are credited back to the original credit card.
Cash, check, traveler's check, or money order payments are refunded via corporate check.
If paid with financing, the finance company will be refunded.

Exceptions & Restrictions

Once furniture has been delivered and accepted, it typically cannot be returned, with returns limited to specific cases.
Foundations and adjustable bases cannot be refunded, returned, or exchanged.
Merchandise purchased from Bob's Outlet that is not brand-new or factory-fresh is sold 'as-is' and is excluded from any exchange, warranty, refund, return, or service.
Outlet & Freedom Lift mattresses are excluded from the comfort trial period.
Custom orders may have different return exceptions.

Online / Mail Returns

Items shipped by FedEx, UPS, or directly from the factory can be returned within 3 days of receipt, with return shipping costs deducted from the refund.
Orders shipped by FedEx, UPS, or directly from the factory can be canceled until the item ships.

Damaged or Defective Items

A 1-year limited warranty covers regular-priced furniture against factory defects from the original receipt date.
For factory defects within the 1-year warranty period, in-home service will be arranged.
If furniture arrives with visible damage, defects, or does not match the order, initiate a return or exchange immediately upon delivery by contacting Customer Support.
Concealed damage should be reported within 24 hours of delivery by contacting Customer Support with order number and photos.
If issues develop after delivery, Customer Support will assess for return, repair, or replacement, often requesting photos and a detailed description.
In-home service is available for a fee outside of the 1-year warranty period.

Exchange Policy

Mattresses offer a one-time re-selection within 90 days of the original receipt date after a 30-day trial, with delivery costs for exchanges being the customer's responsibility.
If furniture arrives with visible damage, defects, or is incorrect, an exchange can be initiated immediately upon delivery.

Additional Notes

Customers can cancel their order for a full refund at any time before delivery or pickup.
The standard limited warranty covers manufacturing defects and workmanship failures under normal use for one year.
Damage from accidents or misuse is not covered by the warranty.
Additional factory warranties may apply to mattresses, foundations, and motion furniture.