What is bebe's return window?

bebe allows returns within 30 days of order shipping of purchase. Items must be in new, unworn condition without any damages. Original hang tags must be attached. Try on all clothing with an undergarment. For sets, both pieces must be returned together. Shoes must be returned with the exact same style box; otherwise, a $15 processing fee will be charged.

Do I need a receipt to return items at bebe?

Receipt requirement: digital ok. Refund to the original payment method (if returned within 21 days of the shipping date).. Merchandise credit via eGift Card (if returned after 21 days and up to 30 days of the shipping date)..

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bebe Return Policy

Last verified: 2026-03-20

Official bebe PolicyVerified

www.bebe.com/pages/returns

2026-03-20

Summary

bebe offers a 30 days of order shipping return window on most items. Items must be in new, unworn condition without any damages.. Receipt is required. Refunds are issued via refund to the original payment method (if returned within 21 days of the shipping date). or merchandise credit via egift card (if returned after 21 days and up to 30 days of the shipping date).. Notable exceptions include final sale items cannot be returned (includes sale styles, intimates, and swimwear)., orders cannot be canceled or modified once placed., items returned without authorization or not meeting return criteria may incur a restocking fee or be forfeited., and more. Refund processing: 10-14 business days from the date the returned item(s) are received and inspected..

Return Window

30 days of order shipping

Receipt

digital ok

Return Conditions

Items must be in new, unworn condition without any damages.
Original hang tags must be attached.
Try on all clothing with an undergarment.
For sets, both pieces must be returned together.
Shoes must be returned with the exact same style box; otherwise, a $15 processing fee will be charged.

Refund Methods

Refund to the original payment method (if returned within 21 days of the shipping date).
Merchandise credit via eGift Card (if returned after 21 days and up to 30 days of the shipping date).

Exceptions & Restrictions

Final sale items cannot be returned (includes sale styles, intimates, and swimwear).
Orders cannot be canceled or modified once placed.
Items returned without authorization or not meeting return criteria may incur a restocking fee or be forfeited.
Shipping charges are non-refundable.
Bebe cannot provide shipping labels for APO (Army Post Office) and FPO (Fleet Post Office) addresses.

Online / Mail Returns

Returns are initiated through an online returns portal powered by Loop.
Only customers in the contiguous US can obtain a shipping label.
A $12 return fee applies if Checkout+ was declined at the time of purchase, which will be deducted from the total refund.
Free return shipping is offered for eligible items if Checkout+ was opted into at the time of purchase.

In-Store Returns

Online purchases must be returned via the online return portal only.

Damaged or Defective Items

If anything is missing from your order or your package does not arrive, contact Client Services at 877-bebe-777 (877-232-3777) for assistance.
Investigations into UPS shipments usually take 2-3 weeks, and original packaging may be required as evidence.

Exchange Policy

To exchange an item, place a new order for the desired item and return the unwanted item(s) within the policy window for a refund.

Additional Notes

The return policy was updated as of 11/05/2025.
For international orders, different return procedures and fees apply, typically handled by Borderfree or Global-E.