Crocs vs Birkenstock Return Policy

Crocs

• Items must be unworn and unwashed.
• Items must be in a like-new condition.
• All original tags and accessories should be included.

Birkenstock

• Footwear and accessories must be in original purchase condition.
• Footwear and accessories must be in original packaging.
• All returns are subject to inspection.
• All packages, including original containers, must be unmarked and not defaced in any manner.

Crocs

• Items marked "Final Sale" are not eligible for return or exchange.
• Products created for collaborations or special events cannot be returned online or in-store unless covered by the warranty policy.
• Shipping charges paid on the original order will not be refunded.
• Store returns can only be processed for amounts up to $250.
• Crocs reserves the right to refuse returns, replacement shipments, refunds, and exchanges to prevent fraud, suspected fraud, or abuse.

Birkenstock

• Last Chance items discounted 40% or more are final sale and cannot be returned or exchanged.
• Products purchased on www.birkenstock.com/us must be returned online; they cannot be returned to a Birkenstock store or authorized retailer.
• Non-Birkenstock items mistakenly returned are not the responsibility of Birkenstock to replace, return, or compensate.
• Any shipping charges from your original order will not be refunded.
• Products returned in a condition other than stated (original condition and packaging) may not qualify for a refund.

Crocs

• Refunds are issued to the original form of payment.
• For in-store returns without an original receipt, store credit or a gift card may be issued.
• For defective products under warranty, a replacement may be offered instead of a refund.

Birkenstock

• A credit for the merchandise (including any applicable sales tax) will be issued.
• The refund will be applied to the original payment method used.
• Shipping charges from the original order will not be refunded.

Crocs

• A printable pre-paid return shipping label is provided for free and easy returns through UPS.
• Returns are initiated by entering your order number and email address on the Crocs website.
• Shipping charges paid on the original order will not be refunded.

Birkenstock

• Products purchased on www.birkenstock.com/us must be returned online at www.birkenstock.com/us/returns/.
• To initiate a return, provide your order number and e-mail address on the returns portal.
• Returns are free of charge.

Crocs

• Returns can be made in-store for a refund to the original form of payment.
• Store returns can only be processed for amounts up to $250.
• If you do not have the original receipt for an in-store return, credit may be issued on a gift card.

Birkenstock

• Items purchased on www.birkenstock.com/us cannot be returned to a Birkenstock store or authorized retailer.

Crocs

• If there is a quality issue with your item, refer to the warranty policy.
• Crocs warrants products purchased directly or from authorized resellers in the United States to be free from manufacturing defects for 90 days from the date of purchase or delivery.
• If an item purchased from Crocs.com was damaged during shipping, contact Customer Service for an exchange or refund within 30 days of arrival.
• Crocs will replace a defective product covered by warranty or refund the purchase price if a replacement is unavailable.

Birkenstock

Not available

Crocs

• Items marked "Final Sale" are not eligible for exchange.
• Damaged or defective items may be exchanged.
• Online orders may not be exchanged in retail stores; online returns must be initiated for online purchases.

Birkenstock

• To exchange an item, call customer service at 844-505-4055 or email info@support.birkenstockusa.com for assistance.

Crocs

• This return policy has an effective date of August 2025.
• Crocs reserves the right to change this Return Policy at any time.
• For online returns, a printable pre-paid return shipping label is provided for free returns through UPS.

Birkenstock

• Customer service can be reached at 844-505-4055 or info@support.birkenstockusa.com for return or exchange assistance.
• All returns are subject to inspection by Birkenstock.
• Please allow 2-3 weeks for the processing of your refund.