What is Bassett Furniture's return window?

Bassett Furniture allows returns within 30 days for stocked non-furniture items and non-custom rugs; 90 days for finish samples; 30 days for Cast + Forge Hardware. Custom furniture and clearance/final sale items are not returnable. of purchase. Proof of purchase is required for returns of stocked non-furniture items. Stocked non-furniture items must be in new and unused condition. Undamaged finish samples must be returned in the original packaging. Hardware must be returned with screws in the original packaging. Returns of non-custom furniture, rugs, and top of bed are subject to a 30% restocking fee.

Do I need a receipt to return items at Bassett Furniture?

Receipt requirement: digital ok. Refunds are issued to the original purchase method..

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Bassett Furniture Return Policy

Last verified: 2026-03-20

Official Bassett Furniture PolicyVerified

www.bassettfurniture.com/customer-service-return-and-cancellation-policy-ca.html

2026-03-20

Summary

Bassett Furniture offers a 30 days for stocked non-furniture items and non-custom rugs; 90 days for finish samples; 30 days for Cast + Forge Hardware. Custom furniture and clearance/final sale items are not returnable. return window on most items. Proof of purchase is required for returns of stocked non-furniture items.. Receipt is required. Refunds are issued via refunds are issued to the original purchase method.. Notable exceptions include custom-ordered/“made to order” products are not eligible for cancellation after 24 hours of order placement or for return., custom rugs can be canceled within 24 hours but are not eligible for return., clearance, flash sale, and 'as-is' merchandise are final sale and not eligible for return or cancellation., and more.

Return Window

30 days for stocked non-furniture items and non-custom rugs; 90 days for finish samples; 30 days for Cast + Forge Hardware. Custom furniture and clearance/final sale items are not returnable.

Receipt

digital ok

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Return Conditions

Proof of purchase is required for returns of stocked non-furniture items.
Stocked non-furniture items must be in new and unused condition.
Undamaged finish samples must be returned in the original packaging.
Hardware must be returned with screws in the original packaging.
Returns of non-custom furniture, rugs, and top of bed are subject to a 30% restocking fee.

Refund Methods

Refunds are issued to the original purchase method.

Exceptions & Restrictions

Custom-ordered/“Made to Order” products are not eligible for cancellation after 24 hours of order placement or for return.
Custom rugs can be canceled within 24 hours but are not eligible for return.
Clearance, Flash Sale, and 'As-Is' merchandise are final sale and not eligible for return or cancellation.

Online / Mail Returns

Online returns are accepted for Bed Linens, Cast + Forge Hardware, and Finish Samples.

Price Adjustments

No price adjustments will be made on prior sales for Clearance or Flash Sale items.

Additional Notes

A 30% restocking fee plus all service fees will be applied to the order upon cancellation of non-custom furniture, rugs, and top of bed.
Some state laws may differ from the stated policies; customers should check with their local Bassett store/retailer for details.
There is a 24-hour hold period after placing an online order to make changes.