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Ballard Designs Return Policy

Last verified: 2026-03-20

Official Ballard Designs PolicyVerified

www.ballarddesigns.com/returns-and-exchgs/content

Summary

Ballard Designs offers a 90 days from the ship date return window on most items. Items must be returned within 90 days of the ship date to be eligible for an exchange or full refund.. Receipt is required. Refunds are issued via full refund to the original payment method. or exchange for another item.. Notable exceptions include items that are monogrammed, clearance, customized, swatches, custom plus, customer's own material (com), or made-to-order cannot be returned or exchanged unless they are damaged or defective., ballard designs outlets, the denver retail store, and the design studio in west palm beach, fl do not accept any returns., items received by truck or in-home delivery cannot be returned to any store., and more.

Return Window

90 days from the ship date

Receipt

digital ok

Category

home

Return Conditions

  • Items must be returned within 90 days of the ship date to be eligible for an exchange or full refund.
  • Refunds exclude Shipping & Processing fees.
  • Only complete uncut bolts of fabric can be returned; cut yardage is non-returnable.
  • Fabric bolts and rug returns must be in an undamaged original shipping bag.

Refund Methods

  • Full refund to the original payment method.
  • Exchange for another item.
  • Merchandise Certificate (store credit) if an item is defective and no longer available for exchange.

Exceptions & Restrictions

  • Items that are monogrammed, clearance, customized, swatches, Custom Plus, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless they are damaged or defective.
  • Ballard Designs Outlets, the Denver retail store, and the Design Studio in West Palm Beach, FL do not accept any returns.
  • Items received by Truck or In-Home Delivery cannot be returned to any store.

Online / Mail Returns

  • Customers can use the Self-Service Online Return Feature to start a return.
  • Some shipments include an Easy Return Label.
  • Instructions are provided for self-service returns using parcel carriers other than UPS.
  • Customers are responsible for carrier's shipping charges for return shipping if no label is provided.
  • For Truck and In-Home deliveries, customers must call or email to schedule a return pick-up.

In-Store Returns

  • Most Ballard Designs retail stores accept returns for items received via Standard Shipping.
  • Ballard Designs Outlets, the Denver retail store, and the Design Studio in West Palm Beach, FL do not accept any returns.
  • Items received by Truck or In-Home Delivery cannot be returned to any store.

Damaged or Defective Items

  • All Ballard products are guaranteed from defects for a full year from the date of shipment.
  • Defective items will be exchanged.
  • If a defective item is no longer available, a Merchandise Certificate will be issued.
  • Items typically excluded from returns (e.g., customized) can be returned or exchanged if damaged or defective.

Exchange Policy

  • Items can be exchanged within 90 days of the ship date.
  • Damaged or defective items are eligible for exchange.

Additional Notes

  • The return policy is referred to as 'Love It or Send It Back' policy.
  • The company guarantees products from defects for a full year from the date of shipment.