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At Home Return Policy

Last verified

Official At Home PolicyOfficial source

help.athome.com/hc/en-us/articles/203774695-What-s-your-return-policy

Rechecked : help.athome.com still states the headline terms shown here (60 days, 90 days). How we verify

Summary

At Home offers a 60 days, 90 days if you’re an Insider Perks member return window on most items. Items must be unused and in original packaging. Receipt is not strictly required — purchases can be looked up. Refunds are issued via full refunds are issued for verified returns or store credit is issued if purchase cannot be verified, based on current item price. Notable exceptions include damaged or defective items must be returned within 60 days for a refund, exchanges are not offered; customers must return unwanted merchandise and purchase new items, if purchase cannot be verified, only store credit is issued based on the current price of the item(s), and more.

Return Window

60 days, 90 days if you’re an Insider Perks member

Receipt

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Category

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Return Conditions

  • Items must be unused and in original packaging
  • Proof of purchase (Insider Perks account, receipt, or credit card) and a valid ID are required for full refund
  • Up to 3 returns are allowed without a receipt

Refund Methods

  • Full refunds are issued for verified returns
  • Store credit is issued if purchase cannot be verified, based on current item price
  • Refunds are provided for damaged or defective items

Exceptions & Restrictions

  • Damaged or defective items must be returned within 60 days for a refund
  • Exchanges are not offered; customers must return unwanted merchandise and purchase new items
  • If purchase cannot be verified, only store credit is issued based on the current price of the item(s)
  • Insider Perks members receive an extended 90-day return window
  • Receiptless returns for Insider Perks members require the account to be identified at the time of purchase

In-Store Returns

  • Return damaged or defective items to your nearest store for a refund

Membership & Rewards Benefits

  • Insider Perks members receive a 90-day return window
  • Insider Perks members have access to receiptless returns

Damaged or Defective Items

  • Damaged or defective items must be returned within 60 days to the nearest store for a refund

Exchange Policy

  • Exchanges are not offered; customers are welcome to return any unwanted merchandise and purchase new items

Additional Notes

  • At Home offers Hassle-Free Receiptless Returns
  • Insider Perks members have access to the Receiptless Returns benefit

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1
r/helpme·9y ago

I wasn't told about the return policy (only exchange) until I looked at the receipt at home

I just bought a rug and wasn't told about their return policy at all. They simply checked my purchase and gave me the receipt. Once at home or realised the rug was too damn small and the receipt clearly stated that I can only exchange it. That was the only rug I liked and now I feel cheated out of m

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