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Article Return Policy

Last verified: 2026-03-20

Official Article PolicyVerified

www.article.com/help-center/returns

Summary

Article offers a 30 days return window on most items. Item must be in as-new condition.. Receipt is required. Refunds are issued via original payment method. Notable exceptions include returns made inside article's standard service area will incur a return shipping fee., returns made outside article's standard service area are subject to a return fee in the same amount as the forward shipping fee., leesa® mattresses have a separate return policy., and more. Refund processing: Refunds may take up to 10 business days to be reflected on your balance, depending on your credit card provider..

Return Window

30 days

Receipt

digital ok

Category

home

Video Guides

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Return Conditions

  • Item must be in as-new condition.
  • Item must be returned in its original packaging.

Refund Methods

  • Original payment method

Exceptions & Restrictions

  • Returns made inside Article's standard service area will incur a return shipping fee.
  • Returns made outside Article's standard service area are subject to a return fee in the same amount as the forward shipping fee.
  • Leesa® mattresses have a separate return policy.
  • Article Pro members should contact their account manager, as this policy may not apply to trade orders.
  • If an order is refused at delivery without requesting an exchange, it will be processed as a return. A return shipping fee will be deducted, and the initial shipping fee will not be refunded.
  • Exchanges not made with original Article packaging will incur a $50 repackaging fee per item.

Online / Mail Returns

  • Returns can be initiated within 30 days of delivery by contacting Article customer service.
  • Article will arrange for their shipping partner to pick up the item and return it to their warehouse.

Damaged or Defective Items

  • If a piece arrives in less than perfect condition, customers should contact Article with photographs and descriptions of the damage.
  • A one-year manufacturer's warranty covers defects in materials and workmanship from the delivery date.

Exchange Policy

  • Customers can exchange any product within 30 days after delivery.
  • The first exchange for any item is free of charge.
  • Subsequent exchanges for the same item will incur forward and return shipping fees.
  • If the new item costs less, the difference will be refunded to the original payment method. If it costs more, the difference will be charged.
  • Free exchanges are not available outside the standard delivery area; these exchanges will waive the return shipping fee but charge an additional forward shipping fee for new items.
  • Exchanges must be made with the original Article packaging.
  • If an order is refused at delivery, it can be processed as an exchange without additional shipping fees.

Additional Notes

  • Article offers a 30-day satisfaction guarantee on all orders.
  • Customized 'made-to-order upholstery' items can be returned or exchanged within 30 days from the date of delivery.