ASOS Return Policy
Last verified
www.asos.com/us/customer-care/returns-refunds/what-is-your-returns-policy
Rechecked : the policy text on asos.com was unchanged since our previous verified check. How we verify
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Return Conditions
- Items must be in their original, unworn, and unused condition.
- All original tags and labels must be attached.
- Footwear must be returned with the original shoebox.
Refund Methods
- Refunds are issued to the original payment method.
Exceptions & Restrictions
- Final Sale items cannot be returned, exchanged, or refunded, other than in exceptional circumstances.
- Face + Body products cannot be returned if opened, used, or the protective seal is not intact.
- Underwear and swimwear cannot be returned if the hygiene seal is not intact or any labels have been broken.
- Pierced jewellery and face coverings cannot be returned if the seal has been tampered with or is broken.
Online / Mail Returns
- Returns are created online in My Account > My Orders > Create Return; guests use the ASOS returns platform.
- ASOS emails a QR code or a returns label; available carriers and drop-off points depend on your location.
- Returns are free for ASOS account holders on qualifying orders; guest orders have a $4.95 returns fee deducted from the refund.
Damaged or Defective Items
- Faulty items and items sent in error can be returned free of charge; select 'Faulty/Broken' or 'Incorrect Item Received' as the return reason.
Exchange Policy
- ASOS does not offer exchanges. A new order must be placed.
Additional Notes
- Returned items are your responsibility until they are received by ASOS.
- Under the Fair Use Policy, customers with high return rates may have $4.95 per returned parcel deducted from refunds.
- Delivery and handling costs are not refundable.
- The return policy for items sold and shipped by ASOS Brand Partners may differ.
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What Redditors Are Saying
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Asos refund policy
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