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Ann Taylor Return Policy
Last verified
Official Ann Taylor PolicyOfficial source
www.anntaylor.com/on/demandware.store/Sites-AnnTaylor-Site/default/CustomerService-Show
Rechecked : anntaylor.com still states the headline terms shown here (30 days). How we verify
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Return Conditions
- Merchandise must be unworn, unwashed, and defective to be eligible for return or exchange.
- Returns must be accompanied by proof of purchase for a refund to the original form of payment.
- Items marked 'Final Sale' are not eligible for return or exchange.
Refund Methods
- Original form of payment (with valid receipt within 30 days).
- Merchandise credit (for returns after 30 days, without a receipt, or for gift returns made after 30 days).
- Online E-Gift Certificate (for online gift returns within 30 days of shipment date).
Exceptions & Restrictions
- Online purchases cannot be returned to LOFT, LOFT Outlet, or Ann Taylor Factory store locations.
- Merchandise purchased at an Ann Taylor Factory Store may only be returned to an Ann Taylor Factory store.
- Maternity and Swimwear Collections cannot be returned or exchanged in-store.
Online / Mail Returns
- Accepted by mail or online.
- Customers need the order number from their order confirmation email to locate order details and print a return label.
In-Store Returns
- Accepted at any Ann Taylor store location for unworn, unwashed, and defective merchandise (excluding Maternity and Swimwear).
- For online orders, bring the order to the store; the order email can be used as a receipt.
Gift Returns
- Returns with a valid gift receipt or exchange receipt made within 30 days of the transaction date will be credited the price on the receipt in the form of a merchandise credit or exchange.
- Returns made more than 30 days after the transaction date will be credited for the current selling price.
- For online gift returns received within 30 days of the shipment date, an Online E-Gift Certificate for the amount paid by the sender will be issued.
Price Adjustments
- Items marked 'Final Sale' are not eligible for a price adjustment.
Exchange Policy
- Exchanges are offered for unworn, unwashed, and defective merchandise within the return window.
Additional Notes
- Returns made after 30 days will be credited for the current selling price in the form of a merchandise credit or an exchange.
- Merchandise purchased at an Ann Taylor store may only be returned to an Ann Taylor store.
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