Ann Taylor Return Policy

Summary

Ann Taylor offers a 30 days from shipment date for online purchases; 30 days from purchase date for in-store purchases. return window on most items. Merchandise must be unworn, unwashed, and defective to be eligible for return or exchange.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via original form of payment (with valid receipt within 30 days). or merchandise credit (for returns after 30 days, without a receipt, or for gift returns made after 30 days).. Notable exceptions include online purchases cannot be returned to loft, loft outlet, or ann taylor factory store locations., merchandise purchased at an ann taylor factory store may only be returned to an ann taylor factory store., maternity and swimwear collections cannot be returned or exchanged in-store., and more.