What is Allbirds's return window?

Allbirds allows returns within 30 days of purchase. The item must be un-worn, in new condition as received. Must include original tags/original shoe box or packaging. Proof of purchase is required, such as a receipt or online order confirmation number. Returns/exchanges are reviewed and accepted in the country of purchase.

Do I need a receipt to return items at Allbirds?

Receipt requirement: digital ok. Refunds are issued to the original payment method..

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Allbirds Return Policy

Q: What items cannot be returned at Allbirds?

Final Sale items cannot be returned or exchanged.. Final Sale items include gift cards, insoles, sock bundles, face masks, and any items explicitly tagged as 'final sale' on the website and in retail stores.. Returns for Allbirds ReRun merchandise are not accepted in Allbirds brand stores or via www.allbirds.com; these must be returned through the dedicated Allbirds ReRun returns portal.. Items sent back without first requesting a return will not be accepted..

Q: How will I get my refund from Allbirds?

Refunds are issued to the original payment method. Processing time: It can take the warehouse up to two weeks to receive and process a return, after which a refund notification email is sent. Once processed, it may take up to 7 business days for the credit to appear in your account, depending on your financial institution..

Last verified: 2026-03-19

Official Allbirds PolicyVerified

www.allbirds.com/pages/help-center

2026-03-19

Summary

Allbirds offers a 30 days return window on most items. The item must be un-worn, in new condition as received.. Receipt is required. Refunds are issued via refunds are issued to the original payment method.. Notable exceptions include final sale items cannot be returned or exchanged., final sale items include gift cards, insoles, sock bundles, face masks, and any items explicitly tagged as 'final sale' on the website and in retail stores., returns for allbirds rerun merchandise are not accepted in allbirds brand stores or via www.allbirds.com; these must be returned through the dedicated allbirds rerun returns portal., and more. Refund processing: It can take the warehouse up to two weeks to receive and process a return, after which a refund notification email is sent. Once processed, it may take up to 7 business days for the credit to appear in your account, depending on your financial institution..

Return Window

30 days

Receipt

digital ok

Return Conditions

The item must be un-worn, in new condition as received.
Must include original tags/original shoe box or packaging.
Proof of purchase is required, such as a receipt or online order confirmation number.
Returns/exchanges are reviewed and accepted in the country of purchase.

Refund Methods

Refunds are issued to the original payment method.

Exceptions & Restrictions

Final Sale items cannot be returned or exchanged.
Final Sale items include gift cards, insoles, sock bundles, face masks, and any items explicitly tagged as 'final sale' on the website and in retail stores.
Returns for Allbirds ReRun merchandise are not accepted in Allbirds brand stores or via www.allbirds.com; these must be returned through the dedicated Allbirds ReRun returns portal.
Items sent back without first requesting a return will not be accepted.

Online / Mail Returns

Online purchases can be returned for a refund within 30 days of receiving the order.
For Allbirds ReRun items, return shipping costs $6 if the provided shipping label is used, and this amount is deducted from the refunded amount.
To initiate a return online, an order ID is required, which can be found in the online order confirmation email.

In-Store Returns

Returns for Allbirds ReRun merchandise are not accepted in Allbirds brand stores.
Regular Allbirds products can be returned in-store.

Gift Returns

Gifts can be returned within 30 days.
The order number, found on the shipping label or gift note, is needed for a gift return.
Gift cards are considered final sale and cannot be returned.

Damaged or Defective Items

Customers should inspect their order upon receipt and immediately contact Allbirds if an item is defective, damaged, or incorrect to resolve the issue.

Exchange Policy

Exchanges are available for eligible items.
For a quicker exchange, it is recommended to request a refund for the original item and place a separate new order for the desired item.
Final Sale items are not eligible for exchange.

Additional Notes

The return policy differentiates between standard Allbirds products and items purchased from Allbirds ReRun, which has its own specific return process and portal.
If exchanging for a Limited Edition color, it's advised to order the new pair separately and quickly as these items may sell out.