What is AG Jeans's return window?

AG Jeans allows returns within 30 days from the date of purchase (domestic US orders) of purchase. Merchandise must be unwashed, unworn, and unused. All original product tags must be attached and in their original condition. It is recommended to use the original box and packing slip.

How will I get my refund from AG Jeans?

Refund to the original form of payment.. Gift Card (if chosen instead of a refund, the $12 return shipping fee is waived).. Store credit (for late returns AG accepts at its discretion, such as defective items). Processing time: Returns are processed within 7-10 business days from receipt at their facility. It may take up to two billing cycles for the credit to appear on your statement. During the holiday season, processing may take up to 2 weeks..

← All return policies

AG Jeans Return Policy

Q: Do I need a receipt to return items at AG Jeans?

Receipt requirement: digital ok. Refund to the original form of payment.. Gift Card (if chosen instead of a refund, the $12 return shipping fee is waived).. Store credit (for late returns AG accepts at its discretion, such as defective items)..

Last verified Oct 12, 2026

Official AG Jeans PolicyOfficial source

www.agjeans.com/pages/return-policy

Oct 12, 2026

Policy changed on Oct 12, 2026

Return window now 30 days from purchase (was from receipt); prepaid label fee raised from $10 to $12

We updated this page from AG Jeans's new policy text on agjeans.com.

Rechecked Oct 12, 2026: we reviewed the current policy text on agjeans.com. How we verify

Summary

AG Jeans offers a 30 days from the date of purchase (domestic US orders) return window on most items. Merchandise must be unwashed, unworn, and unused.. Receipt is required. Refunds are issued via refund to the original form of payment. or gift card (if chosen instead of a refund, the $12 return shipping fee is waived).. Holiday extension (as last published): Purchases made between November 1, 2025 and December 31, 2025 qualify for an extended return policy, with returns or exchanges needing to be initiated by January 31st, 2026. Notable exceptions include items discounted 40% or more from the original retail price are final sale and cannot be returned, exchanged, or price-adjusted., all items marked as “final sale” cannot be returned or exchanged., gift card purchases are final sale and non-refundable., and more. Refund processing: Returns are processed within 7-10 business days from receipt at their facility. It may take up to two billing cycles for the credit to appear on your statement. During the holiday season, processing may take up to 2 weeks..

Return Window

30 days from the date of purchase (domestic US orders)

Receipt

digital ok

Return Conditions

Merchandise must be unwashed, unworn, and unused.
All original product tags must be attached and in their original condition.
It is recommended to use the original box and packing slip.

Refund Methods

Refund to the original form of payment.
Gift Card (if chosen instead of a refund, the $12 return shipping fee is waived).
Store credit (for late returns AG accepts at its discretion, such as defective items).

Exceptions & Restrictions

Items discounted 40% or more from the original retail price are Final Sale and cannot be returned, exchanged, or price-adjusted.
All items marked as “Final Sale” cannot be returned or exchanged.
Gift card purchases are final sale and non-refundable.

Online / Mail Returns

Returns or exchanges can be initiated through the AG Jeans RETURN PORTAL.
A $12 return shipping fee is deducted from your refund if you use the prepaid FedEx label, unless Free Returns + In Transit Package Protection was purchased with the order.
The $12 fee is waived if you choose a Gift Card instead of a refund or ship the return with a carrier of your choice.
Free Returns + In Transit Package Protection can be added at checkout for a flat, non-refundable $7 fee.

In-Store Returns

Online orders can be returned or exchanged at any AG retail store.
Bring your order number or packing slip.
Items must comply with the return policy, with all tags attached.

Gift Returns

Gift returns and exchanges are gladly accepted within the allotted extended return policy.
If you received a gift from a purchase made from the website and wish to exchange it or receive store credit, contact Customer Service.
Promotional sale products received as gifts are subject to limited returns and/or exchanges as detailed in the Return Policy.

Damaged or Defective Items

In some cases, merchandise returned due to a defect may be accepted beyond the 30-day period for store credit at AG's discretion.
AG Jeans products come with an 8-month limited warranty that covers damage but not normal wear and tear, improper care, or natural material breakdown.
To start a damage claim, email CS@AGJeans.com with proof of purchase, a description of the damage, and photos.

Exchange Policy

Exchanges are accepted within 30 days from the date of purchase.
Traditional Exchange: Return for the same style and color but a different size, with no additional costs.
Advanced Exchanges: Return for the same style but a different color and/or size; any price difference will need to be paid.
Instant Exchanges: Allows for a new item to be shipped before the return is received, with a credit card hold for up to 14 days. If the return is not received within 14 days, the full amount will be charged.
Exchange orders are not eligible for additional exchanges.

Additional Notes

AG is not responsible for returns lost in transit if the return process is not followed correctly.
Returns with complete documentation are prioritized.
Items received outside the return policy are denied and returned to the sender.
AG reserves the right to approve all returns and exchanges.

Other clothing, shoe & accessory brands

Abercrombie & Fitch return policy30 days from purchase date for in-store purchases; 30 days from…
Adidas return policyMost eligible online purchases: 30 days from receipt. Certain "Hype"…
Aerie return policyFull refund within 30 days of purchase; merchandise credit within 60…
Allbirds return policy30 days
American Eagle return policyFull refund within 30 days of purchase date, or merchandise credit…
Ann Taylor return policy30 days from shipment date for online purchases; 30 days from…

All clothing, shoe & accessory brands compared →