What is AG Jeans's return window?

AG Jeans allows returns within 30 days from the date of receipt of purchase. Merchandise must be unwashed, unworn, and unused. All original product tags must be attached and in their original condition. It is recommended to use the original box and packing slip.

How will I get my refund from AG Jeans?

Refund to the original form of payment.. Gift Card (if chosen instead of a refund, the $10 fee for using a prepaid label will not apply).. Store credit (for late returns due to defect, or for AG Jeans Outlet purchases). Processing time: Returns are processed within 7-10 business days from receipt at their facility. It may take up to two billing cycles for the credit to appear on your statement. During the holiday season, processing may take up to 2 weeks..

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AG Jeans Return Policy

Q: Do I need a receipt to return items at AG Jeans?

Receipt requirement: digital ok. Refund to the original form of payment.. Gift Card (if chosen instead of a refund, the $10 fee for using a prepaid label will not apply).. Store credit (for late returns due to defect, or for AG Jeans Outlet purchases)..

Last verified: 2026-03-20

Official AG Jeans PolicyVerified

www.agjeans.com/pages/help

2026-03-20

Summary

AG Jeans offers a 30 days from the date of receipt return window on most items. Merchandise must be unwashed, unworn, and unused.. Receipt is required. Refunds are issued via refund to the original form of payment. or gift card (if chosen instead of a refund, the $10 fee for using a prepaid label will not apply).. Holiday extension: Purchases made between November 1, 2025 and December 31, 2025 qualify for an extended return policy, with returns or exchanges needing to be initiated by January 31st, 2026. Notable exceptions include merchandise discounted 40% or more from the original retail price is considered final sale and cannot be returned or exchanged., all items marked as “final sale” cannot be returned or exchanged., customized products are final sale and not returnable., and more. Refund processing: Returns are processed within 7-10 business days from receipt at their facility. It may take up to two billing cycles for the credit to appear on your statement. During the holiday season, processing may take up to 2 weeks..

Return Window

30 days from the date of receipt

Receipt

digital ok

Return Conditions

Merchandise must be unwashed, unworn, and unused.
All original product tags must be attached and in their original condition.
It is recommended to use the original box and packing slip.

Refund Methods

Refund to the original form of payment.
Gift Card (if chosen instead of a refund, the $10 fee for using a prepaid label will not apply).
Store credit (for late returns due to defect, or for AG Jeans Outlet purchases).

Exceptions & Restrictions

Merchandise discounted 40% or more from the original retail price is considered Final Sale and cannot be returned or exchanged.
All items marked as “Final Sale” cannot be returned or exchanged.
Customized products are final sale and not returnable.
AG Jeans Outlet purchases are not eligible for refunds; only exchanges or store credit.
Merchandise discounted 70% or more from the original retail price at AG Jeans Outlet is Final Sale.

Online / Mail Returns

Returns or exchanges can be initiated through the AG Jeans RETURN PORTAL.
A prepaid FedEx return label can be generated; a $10.00 fee will be deducted from your refund total if used, unless you choose to exchange or receive a Gift Card.
Customers can select the “Ship on My Own” option to avoid the $10.00 fee.

In-Store Returns

Online orders can be returned in-store within 30 days of delivery.
Items must be unused, with original tags and packaging.
Some items, such as final sale or personalized products, cannot be returned in-store.

Gift Returns

Gift returns and exchanges are gladly accepted within the allotted extended return policy.
If you received a gift from a purchase made from the website and wish to exchange it or receive store credit, contact Customer Service.
Promotional sale products received as gifts are subject to limited returns and/or exchanges as detailed in the Return Policy.

Damaged or Defective Items

In some cases, merchandise returned due to a defect may be accepted beyond the 30-day period for store credit at AG's discretion.
If AG is responsible for sending the wrong item or a defective item, the $10 prepaid label fee will not be deducted.
If a customized product purchased online is damaged during shipping, contact Customer Service.

Exchange Policy

Exchanges are accepted within 30 days from the date of receipt.
Traditional Exchange: Return for the same style and color but a different size, with no additional costs.
Advanced Exchanges: Return for the same style but a different color and/or size; any price difference will need to be paid.
Instant Exchanges: Allows for a new item to be shipped before the return is received, with a credit card hold for up to 14 days. If the return is not received within 14 days, the full amount will be charged.
The $10 prepaid label fee will not apply if you choose to exchange your product.

Additional Notes

AG is not responsible for returns lost in transit if the return process is not followed correctly.
Shipping charges are generally non-refundable.
Returns with complete documentation are prioritized.
AG Jeans has the sole discretion in determining eligibility for all returns and exchanges.