American Eagle Return Policy
Last verified: 2026-03-19
www.ae.com/us/en/content/help/return-policy
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Return Conditions
- Returned items must be unworn, unwashed, undamaged.
- All labels and tags must be attached.
- Hygienic liners must be in place for swimsuits and underwear.
- Purchases made online are not eligible for returns until the full order has shipped.
- Any items provided free-of-charge with relevant products must also be returned.
Refund Methods
- Full refund to the original form of payment.
- Merchandise credit in the form of an AEO Merchandise return card.
- Exchange for items of equal or lesser value.
- Products purchased through an eGift card will be refunded via an eGift card.
Exceptions & Restrictions
- Items marked Final Sale cannot be returned or exchanged.
- Worn or damaged products are non-returnable.
- Customized items are non-returnable.
- Opened underwear is non-returnable.
- Gift cards are non-refundable.
- In-store purchases cannot be returned online.
- Merchandise must be returned in the country where purchased.
Online / Mail Returns
- Items received by mail can be sent back using an online portal to print a shipping label or get a digital label to scan at USPS.
- Online returns are $5, or free for Real Rewards Level 3 Members and Credit Cardmembers, as well as for Aerie bras, bralettes, swimsuits, and third-party footwear.
- In-store purchases cannot be returned online and must be returned in store.
In-Store Returns
- Items bought online or in-store can be returned or exchanged at any AE, Aerie, Offline, or AE Factory store.
- Exchanges can be made for any item(s) of equal or lesser value.
- Full refunds to the original form of payment are available with proof of purchase.
- Merchandise credit in the form of an AEO Merchandise return card is available.
Gift Returns
- If no proof of purchase is available, an exchange for a different size is possible.
- Returns without proof of purchase will receive American Eagle merchandise credit for the current selling price of the item.
Membership & Rewards Benefits
- Online returns are free for Real Rewards Level 3 Members and Credit Cardmembers.
Price Adjustments
- Price adjustments can be requested within 14 days if an item goes on sale shortly after purchase.
Exchange Policy
- Items can be exchanged at any AE, Aerie, Offline, or AE Factory store.
- Exchanges for items of equal or lesser value are permitted.
- Items marked Final Sale cannot be exchanged.
- Without proof of purchase, items can be exchanged for a different size.
Additional Notes
- If there appears to be fraud or abuse, returns may not be accepted.
- Online purchases enjoy an extra 7 days to make your return.
- Online returns are $5, or free for Real Rewards Level 3 Members and Credit Cardmembers, as well as for Aerie bras, bralettes, swimsuits, and third-party footwear.
What Redditors Are Saying
I have an 8 month old American Eagle order I want to return...
I know this is BAD but anyone have experience returning super old orders/work(ed) at AE that has dealt with returns? Long story short, I have two items from an order placed in January that I want to return. They’re new with tags and haven’t been worn. I talked to a support member and they said I can
American Eagle Refund
I returned over $200 of items to AE yesterday (all were on AfterPay payment plans) I didn’t know about the AfterPay return card or whatever in the app, so I just used my debit card for the return. AE definitely processed the return but my AfterPay account has not updated or reflected any adjustments
Got this pair from american eagle online and wore them only once. Box came ripped so i had to tape it, and the right shoe’s upper looks like complete garbage. Im returning them for a refund and now i can’t find my size online😐
Bought 6 eagles from Bullion Exchanges through Walmart three weeks ago (5% cash back because I paid with my Discover card, wouldn't otherwise do this). BullionExchanges claims the order doesn't exist, Walmart can only offer a refund. Spot is up $4 since I ordered it. What should I do?
Yes, I have complained to Walmart already and they have sent several messages to BullionExchanges, who always just claims that the order doesn't exist on their system. Strangely, several orders placed before and after this have been shipped out successfully and without issue. It's just this one orde