Aerie Return Policy
Last verified
www.ae.com/us/en/content/help/return-policy
Rechecked : ae.com still states the headline terms shown here (30 days, 60 days, 7 days, full refund). How we verify
Return Conditions
- Items must be unworn, unwashed, undamaged, and have all labels and tags attached.
- Hygienic liners must be in place for swimsuits and underwear.
- Merchandise must be returned in the country where purchased, with your original proof of purchase.
Refund Methods
- Full refund to the original form of payment (with proof of purchase).
- Merchandise credit in the form of an AEO Merchandise return card.
- Instant Credit as an AEO e-gift card for Real Rewards members.
Exceptions & Restrictions
- Final sale items cannot be returned or exchanged.
- Worn, washed or damaged products are non-returnable.
- Online purchases are not eligible for returns until the full order has shipped.
- Returns may be denied if there appears to be fraud or abuse.
- No returns are accepted after 60 days.
Online / Mail Returns
- Use the online portal to print a shipping label or get a digital label to scan at USPS.
- Online returns typically cost $5.
- Online returns are free for Real Rewards Level 3 Members, Credit Cardmembers, and for Aerie bras, bralettes, swimsuits, and third-party footwear.
- In-store purchases cannot be returned online and must be returned in-store.
In-Store Returns
- Returns or exchanges can be made at any AE, Aerie, Offline, or AE Factory store.
- In-store returns are fast and free.
Gift Returns
- With original proof of purchase or gift receipt, holiday merchandise purchased on or after October 23 may be returned through February 1, 2026, or 30 days from purchase, whichever is later.
- Without proof of purchase, items can only be exchanged for a different size.
Membership & Rewards Benefits
- Real Rewards Level 3 Members and Credit Cardmembers receive free online returns.
- All Real Rewards members can opt for Instant Credit as an AEO e-gift card.
Damaged or Defective Items
- Items that were damaged when you received them can be returned; start a live chat with Customer Service if you have questions.
Price Adjustments
- Available within 14 days of the original purchase date — one adjustment per full-price item.
- Original proof of purchase is required.
- Items not bought at full price, or bought with a coupon or promotion, aren't eligible (Real Rewards loyalty rewards don't disqualify you).
- Request it at an AEO store or by contacting Customer Service.
Exchange Policy
- Items can be exchanged for any item of equal or lesser value.
- A different size can be exchanged even without proof of purchase.
- Exchanges are made at any AE, Aerie, or Offline store with proof of purchase within 60 days (online purchases get 7 extra days); exchanges can't be done by mail.
Additional Notes
- Aerie and American Eagle share return policies, and items can be returned at any AE, Aerie, Offline, or AE Factory store.
- Online orders, including online-only items, can be returned at AE, Aerie and Offline stores.
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What Redditors Are Saying
Aerie Return/Exchange Policy Question!
I got my MIL pajamas for Christmas as she’s in an assisted living rehabilitation place right now and the CNA who helped her try on the pajamas took the tags off and threw them away. Well, she likes the pajamas but said she said she’s “all nipple” since they are see through and wants to exchange for
Pickup order item missing a tag, Aerie won’t accept return
I am so frustrated with how rigid Aerie is being with their return policy. Don't get me wrong, I've always understood that you need to have original tags on the item when returning. But in this situation I didn't remove any tags myself (never even took the item out of the shopping bag) and they are
Question regarding returns!! - Aerie
I used to be an employee of AE but our location closed, so I know the return policy changed but I had a quick question for current aerie employees! I ordered the cross back hugger leggings back in January of this year but never tried them on because I know how the hugger material fits and I have mul
Aerie Return Likelihood
I was recently made aware of aeries new strict return policy and I wanted to see if there’s any chance I’ll be able to return an item with the tag just not attached. I bought some windbreaker pants, took the tag off, and then realized they’re horribly staticy and unwearable. Is the tag policy up to