Adidas Return Policy
Last verified: 2026-03-19
www.adidas.com/us/help/us-returns-refunds/what-is-the-return-policy
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Return Conditions
- Product must be in its original state and packaging.
- All product components must be included (e.g., lace charms, spare laces, limited edition accessories).
- Apparel must have original tags attached.
- Accessories must have all parts of the original packaging.
- Footwear must be in the original shoe box.
- Protective lining (if applicable) must not have been removed due to health reasons.
Refund Methods
- Refunds are generally issued to the original payment method.
- Orders paid fully with a gift card are refunded with a new digital gift card.
- For orders paid partially with a gift card, the gift card balance is refunded in full before refunding the credit card.
- Adidas reserves the right to issue refunds through an Adidas gift card in some cases.
- In-store credit at the current selling price may be given for store purchases returned without a receipt.
- Klarna handles refunds for orders paid with Klarna.
Exceptions & Restrictions
- Certain items designated as Final Sale are not eligible for returns or exchanges (indicated on the product page).
- Face Covers are not eligible for returns or exchanges for safety reasons.
- Money Can't Buy Product (MCBP) items are final sale.
- Points for Products (P x P) items are final sale.
- Personalized products are not returnable, except in cases of manufacturing defect.
- Adidas reserves the right to deny resellers the benefit of its returns and refund policy, and may charge a restocking fee.
- Items returned outside of policy or incorrect items sent back will be donated or discarded; unable to send them back to you.
- Items lost in transit or not received by the warehouse will not be refunded.
- Buy with Prime items must be returned to Amazon, not Adidas.
Online / Mail Returns
- Most online orders can be returned within 30 days from the date of receipt.
- Start a return via the Adidas website or app through your Order History.
- Items purchased with Buy with Prime must be returned through your Amazon account.
- Pre-paid return labels are provided for eligible returns.
- Online purchases with a delivery fee cannot be returned in-store.
In-Store Returns
- Items purchased at an Adidas store must be returned or exchanged in person at any Adidas retail location across the United States.
- Original receipt is required for a full refund for in-store purchases.
- Without a receipt for in-store purchases, a return may be limited to store credit at the current selling price.
- If a product was reserved via the Adidas app and picked up in-store, it is subject to the store's return policy.
Gift Returns
- Orders paid fully with a gift card are refunded with a new digital gift card.
- For orders paid partially with a gift card, the gift card balance is refunded first.
Membership & Rewards Benefits
- Store lookups for returns may be possible through an adiClub account.
Damaged or Defective Items
- The Adidas warranty policy covers manufacturing defects within six months from the date of purchase with valid proof of purchase.
- Defective personalized products can be returned.
- If Adidas determines an item requires physical inspection for a warranty claim, a pre-paid return label will be provided.
- Defective merchandise will not be returned to the customer once received by the Quality Assurance team.
- Warranty claims are typically resolved within 1-3 weeks.
- Depending on evaluation, an online credit voucher may be provided as a replacement.
Exchange Policy
- Most items can be exchanged for free within 30 days of receipt.
- Size exchanges are available online if the desired size is still in stock.
- An item can only be exchanged once.
- Items for exchange must be in their original state and packaging with tags attached.
- The parcel for exchange must be dropped off within 10 days after initiating the exchange.
- Unique/personalized items cannot be exchanged, unless there is a manufacturing defect.
- Limited items may have a 14-day exchange period or may not be exchangeable; consider returning and reordering instead.
- Items purchased with Buy with Prime are not eligible for exchanges.
- In-store purchases can only be exchanged by returning to the store.
Additional Notes
- Adidas reserves the right to limit returns and exchanges for any reason, including suspected fraudulent or abusive activity.
- Adidas may, in its sole discretion, issue refunds through an Adidas gift card or require contacting Customer Service to initiate returns based on return history.
- Adidas may no longer allow online purchases based on return history.
- Seasonal surcharges included in the order's delivery total are non-refundable.
- Order cancellation is possible within approximately 15 minutes after placing the order.
- Order details like shipping method, payment, address, or item quantity cannot be edited once placed; cancel and re-purchase if changes are needed.
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