McDonald's vs Chick-fil-A Refund Process

McDonald's

• The issue must be with a Mobile Order & Pay transaction, excluding delivery.
• For delivery orders placed through the McDonald's app, you must identify the third-party delivery service (e.g., Uber Eats, DoorDash) and contact them directly.
• The decision of how to resolve a refund request is at the discretion of the restaurant where the purchase was made.

Chick-fil-A

• Digital order must be reported within 24 hours; the restaurant must not have started preparation.
• Merchandise must be in its original, unused condition with all tags attached.
• The item must be defective, damaged, missing, or incorrect, and the request must be made within the applicable time window (24 hours for digital, 30 days for merchandise).

McDonald's

• For issues with Mobile Order & Pay (excluding delivery), return to the restaurant where you made the purchase.
• Contact the restaurant where the purchase was made.
• If you placed a delivery order through the McDonald's app, identify the delivery vendor (Uber Eats or DoorDash) from your receipt.
• Contact the identified delivery partner directly for resolution.

Chick-fil-A

• Identify the issue (wrong item, missing item, defect, or order placed at the wrong restaurant).
• For digital orders, log into your Chick‑fil‑A One account, open Transaction History, select the order, and report the issue; for merchandise, click the Returns Center link on the Shop site.
• Contact the restaurant where the order was placed (or the Shop’s customer‑service email shop.chick-fil-a@harperandscott.com) and provide details, including photos for damaged goods.
• Await approval; once approved, the refund will be issued to the original payment method within 3–5 business days.

McDonald's

• In-person at the restaurant

Chick-fil-A

• Refund credited to the original payment method used for the purchase.
• For merchandise returns, the refund is issued after deducting the $7.95 return‑shipping fee.

McDonald's

Not available

Chick-fil-A

• Merchandise refunds are reduced by the $7.95 return‑shipping fee; no other partial refunds are indicated.

McDonald's

Not available

Chick-fil-A

• If a dispute cannot be resolved after contacting the restaurant or customer service, a written Notice of Dispute must be sent to Chick‑fil‑A, Inc., ATTN: Legal Department, 5200 Buffington Rd., Atlanta, GA 30349.
• After a 60‑day good‑faith negotiation period, either party may initiate arbitration through the American Arbitration Association or pursue small‑claims court.

McDonald's

• You purchase products directly from the individual restaurants, not McDonald's corporation. The restaurant is responsible for preparing and providing the products.
• For pricing errors, you should contact the specific restaurant where you made the purchase to request a refund for the difference.
• If you have a complaint about your experience, you should contact the restaurant in question or McDonald's Customer Care.

Chick-fil-A

• Refund timing depends on the customer's bank or credit‑card issuer, so posting may vary.
• Digital order refunds are at the discretion of the individual restaurant; policies may differ between locations.