McDonald's vs Chick-fil-A Refund Process

McDonald's

• The issue must be with a Mobile Order & Pay transaction, excluding delivery.
• For delivery orders placed through the McDonald's app, you must identify the third-party delivery service (e.g., Uber Eats, DoorDash) and contact them directly.
• The decision of how to resolve a refund request is at the discretion of the restaurant where the purchase was made.

Chick-fil-A

• Refunds for orders placed with a Chick-fil-A One account through the app or online must be handled by the restaurant where you placed the order.
• Orders placed within the past 24 hours are eligible for digital recovery.
• Recovery options may vary and are at the discretion of each restaurant.
• Chick-fil-A Shop merchandise: request a return within 30 days after delivery; items must be in the same condition received, unworn or unused, with tags attached.

McDonald's

• For issues with Mobile Order & Pay (excluding delivery), return to the restaurant where you made the purchase.
• Contact the restaurant where the purchase was made.
• If you placed a delivery order through the McDonald's app, identify the delivery vendor (Uber Eats or DoorDash) from your receipt.
• Contact the identified delivery partner directly for resolution.

Chick-fil-A

• For a mobile or online order placed within the past 24 hours, log in to your Chick-fil-A One account, open Transaction History, select the order and report the issue.
• Otherwise, visit or contact the restaurant where you placed the order.
• For DoorDash orders placed through the Chick-fil-A App, contact DoorDash directly at 1-833-430-1315.
• For Chick-fil-A Shop merchandise, start a return in the Shop Chick-fil-A Returns Center; for defective, damaged, missing or wrong items, email shop.chick-fil-a@harperandscott.com (include photos for damaged goods).

McDonald's

• In-person at the restaurant

Chick-fil-A

• Mobile and online orders: refunds and recovery are handled by the restaurant where you ordered; options vary by restaurant.
• Chick-fil-A Shop merchandise: refunded to the original payment method, less the $7.95 return shipping fee.

McDonald's

Not available

Chick-fil-A

• Chick-fil-A Shop merchandise refunds are reduced by the $7.95 return shipping fee.

McDonald's

Not available

Chick-fil-A

• Under the Chick-fil-A One Terms, a written Notice of Dispute must be sent to Chick-fil-A, Inc., ATTN: Legal Department, 5200 Buffington Rd., Atlanta, GA 30349.
• After a 60-day good-faith negotiation period, either party may start arbitration through the American Arbitration Association or small claims court proceedings.

McDonald's

• You purchase products directly from the individual restaurants, not McDonald's corporation. The restaurant is responsible for preparing and providing the products.
• For pricing errors, you should contact the specific restaurant where you made the purchase to request a refund for the difference.
• If you have a complaint about your experience, you should contact the restaurant in question or McDonald's Customer Care.

Chick-fil-A

• Refund timing depends on the customer's bank or credit‑card issuer, so posting may vary.
• Digital order refunds are at the discretion of the individual restaurant; policies may differ between locations.