Fashion Nova Return Policy
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www.fashionnova.com/pages/return-policy
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Return Conditions
- Items must be unworn, unwashed, and have original tags attached.
- Items must be returned in their original packaging.
- The return must be initiated through the Fashion Nova Returns Portal.
- All returns must include an order packing slip or return invoice from the Online Return Portal showing which items are being returned.
Refund Methods
- Store credit in the form of a Fashion Nova e-gift card
Exceptions & Restrictions
- Final sale items cannot be returned: all items ending in $.48 and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes).
- Gift cards are final sale unless required by law.
- Return drop-offs are not accepted at the DC or corporate office.
Online / Mail Returns
- Returns can be initiated through the Fashion Nova Returns Portal.
- Return shipping labels can be purchased for $5.99 (US and Canada customers only).
- Returns are processed within 5-7 business days after being delivered.
In-Store Returns
- Fashion Nova does not currently accept returns of online orders in store.
Damaged or Defective Items
- Damaged, defective, or incorrect items must be reported within 14 days of delivery.
Exchange Policy
- Fashion Nova does not offer exchanges; return the item through the returns portal and repurchase.
Additional Notes
- Refunds are issued as store credit, not back to the original form of payment.
- Refused or return-to-sender parcels receive an e-gift card for the full order amount minus the initial shipping fee.
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More about Fashion Nova
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- FILA return policy30 days
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What Redditors Are Saying
Fashion nova will not do a refund. They make you pay for shipping to return, then convert you money into store credit. I have over $500 converted to store credit and am still looking for what to buy to get my money back
Fashion Nova Refund Scam
Has anyone else had a problem receiving their refunds from fashion nova? This is the second time that I have returned items, consecutively, and not received a refund. If you shop often with the online store, fashion nova, you know that the store does not offer an actual monetary refund, but rather a
Fashion Nova $100 refund
I didn’t do research until after I bought my cart so obviously I thought it was a scam. But literally like 20 minutes later I got this text. I had the cart ready in case of another promotion like this and went straight to buy it as soon as i got the initial promotion text. Writing this to show it’s
Fashion Nova never gave me my refund.
Breh. I returned my order from FN on Halloween of last year and they never issued my refund. I can’t find a customer service number or email to contact them. I have the drop-off slip from UPS still if anyone could help me get in contact with them somehow. Has this happened to anyone before? 🥺 Do yo