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How to Cancel Squarespace

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Official Squarespace PolicyOfficial source

support.squarespace.com/hc/en-us/articles/46051001586701-Website-refund-policy

Policy changed on

Free-domain deduction on a within-14-days refund is now the domain's cost, not a flat $20; steps updated

We updated this page from Squarespace's new policy text on support.squarespace.com.

Rechecked : we reviewed the current policy text on support.squarespace.com. How we verify

Summary

You can cancel Squarespace via online. You can request a full refund for an annual website subscription canceled within 14 days of purchase (use Squarespace's refund request form). Squarespace doesn't refund annual plans canceled after 14 days following the first payment, monthly plans, or renewal payments — cancel before the renewal date to avoid being charged. Mobile Start plans bought in the Squarespace app are managed by Apple, so request those refunds from Apple.. Cancellation fee: If you cancel an annual plan within the 14-day refund window and lose a free domain offer, the cost of the domain is deducted from your refund.. Steps: Open the Billing panel of the site you'd like to cancel.. Click 'Cancel subscription'..

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online

Refund Eligibility

You can request a full refund for an annual website subscription canceled within 14 days of purchase (use Squarespace's refund request form). Squarespace doesn't refund annual plans canceled after 14 days following the first payment, monthly plans, or renewal payments — cancel before the renewal date to avoid being charged. Mobile Start plans bought in the Squarespace app are managed by Apple, so request those refunds from Apple.

Cancellation Fee

If you cancel an annual plan within the 14-day refund window and lose a free domain offer, the cost of the domain is deducted from your refund.

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How to Cancel — Step by Step

  1. 1Open the Billing panel of the site you'd like to cancel.
  2. 2Click 'Cancel subscription'.
  3. 3If you cancel an annual plan within the refund window, choose 'Retain Access' (site stays up until the billing cycle ends) or 'Get Refund Immediately' (site goes offline now and you get a refund), then click Continue.
  4. 4Review the cancellation details and click Continue.
  5. 5Select your reason for canceling from the drop-down menu, then click Next.
  6. 6If you have other active subscriptions, review them and click Continue (you can cancel them later).
  7. 7Click 'Cancel subscription' to confirm the cancellation.

Reactivating Your Account

  • You can log into your account dashboard and reactivate a site at any time.
  • If you were on a legacy pricing plan, you cannot reactivate that same plan after canceling — you'll need to choose a current plan.
  • Digital Products member sites are paused for 30 days after the site is canceled; members can't access member areas unless you upgrade to a current plan.

Additional Notes

  • When you cancel a monthly or annual subscription, your site stays online until the end of the current billing cycle (unless you take an immediate refund within the refund window).
  • Canceling your website subscription also cancels any products or customer subscriptions on your store page.
  • You can export your site's content before or after canceling.
  • All Squarespace subscriptions (such as Domains and Google Workspace) are independent of your site and must be canceled separately; your domain stays active after you cancel the site.

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r/squarespace·2y ago

Squarespace website recovery after subscription cancellation

**Hi everyone,** Unfortunately, due to financial reasons, I have to cancel my Squarespace subscription. I would like to know if it is possible to recover my website in the future, if I were to repay the subscription. Does anyone have the same situation ? how it's going ? it's possible to rescue that

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r/squarespace·1y ago

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Is unsubscribe functionality alterable at all from straight "unsubscribe" to "manage subscription" that takes a subscriber to a list of all mailing lists that allows them to opt-out of specific lists only?

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The best way I can describe this product is a scam, I'm pulling my hair out trying to figure out what's going in, and desperately in need of help/validation that I'm not going crazy. I'm a software engineer with nearly 2 decades of experience and have done plenty of domain/sysadmin work during that

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