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How to Cancel Shopify

Last verified: 2026-03-20

Official Shopify PolicyVerified

help.shopify.com/en/manual/your-account/pause-deactivate-store

Summary

You can cancel Shopify via online. Shopify plans are generally non-refundable. However, they may review refund requests for monthly subscriptions if made within 7 days of the invoice date, or for annual subscriptions within 30 days of the invoice date. Refunds are not guaranteed and are reviewed on a case-by-case basis.. Steps: Log in to your Shopify admin as the store owner.. From your Shopify admin, go to 'Settings' and then 'Plan'..

Cancel Via

online

Refund Eligibility

Shopify plans are generally non-refundable. However, they may review refund requests for monthly subscriptions if made within 7 days of the invoice date, or for annual subscriptions within 30 days of the invoice date. Refunds are not guaranteed and are reviewed on a case-by-case basis.

Video Guides

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How to Cancel — Step by Step

  1. 1Log in to your Shopify admin as the store owner.
  2. 2From your Shopify admin, go to 'Settings' and then 'Plan'.
  3. 3Click on 'Cancel plan'. If you are on a free trial, it will say 'Cancel trial'.
  4. 4You may be presented with an option to 'Pause and build' your store instead. To proceed with cancellation, select 'Cancel plan' again.
  5. 5Select a reason for the deactivation and click 'Continue'.
  6. 6Enter your account password to confirm.
  7. 7Click 'Deactivate now' to finalize the cancellation.

Billed Through a Third Party?

  • If you have installed any third-party apps that have their own billing, you must cancel them separately to avoid future charges. Canceling your Shopify store does not automatically cancel third-party app subscriptions.

Reactivating Your Account

  • Your store information is guaranteed to be saved for 2 years after deactivation. You can reactivate your store during this period by logging in, selecting a new plan, and entering payment information.

Additional Notes

  • Before you can deactivate your store, you must settle any outstanding charges.
  • If you are on a free trial and have not yet selected a pricing plan, you do not need to take any action to cancel your account.
  • To deactivate a store on the Shopify Plus plan, you need to contact Shopify Plus Support directly.

What Redditors Are Saying

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1
r/SaaS·7mo ago

Built a SaaS Tool to Reduce Subscription Churn for Shopify

I noticed many Shopify merchants struggle with renewal emails, causing cancellations. I built a script that swaps the customer’s email in Shopify to a placeholder mail before a subscription renewal, to prevent automatic order confirmation emails (which can’t be turned off) from reaching customers as

4 comments
5
r/shopify·7mo ago

How to sell a digital product subscription on Shopify?

Think like a magazine subscription-- when subscribed, members will automatically receive that month's digital product PDF, and every subsequent month until they unsubscribe. They would receive that product via email or similar. So far my research has only lead to designing subscription member spaces

24 comments
3
r/shopify·1y ago

Can’t cancel subscription to Shopify because I can’t remember my email

Hey guys as the the title suggest I made a Shopify account a couple of months ago and I can’t for the life of me remember my email but I keep getting billed for the account and I have no idea how to get back into my account. Support isn’t working and it’s becoming difficult to figure out what to do.

26 comments
5
r/shopify·6mo ago

I canceled my Shopify subscription and forgot to cancel the atlas free trial subscription

Will I get charged and what can I do?

8 comments