How to Cancel Shopify
Last verified
help.shopify.com/en/manual/your-account/manage-billing/refund-policy-subscriptions
Rechecked : help.shopify.com still states the headline terms shown here (7 days, 30 days, no refunds). How we verify
Video Guides
How to Cancel — Step by Step
- 1Log in to your Shopify admin as the store owner.
- 2Go to Settings > Plan.
- 3Click 'Cancel plan' (or 'Cancel trial' if your store is in its free trial).
- 4If shown, review the options to downgrade, switch to the Pause and build plan, or start a new store.
- 5Review your Shopify domains and pending charges, select 'Cancel my plan and uninstall all apps', then click Continue.
- 6Select a reason for the deactivation and click Continue.
- 7Enter your password, then click 'Cancel plan' (or 'Cancel trial') to finish. You'll receive an email confirming the store is deactivated.
Billed Through a Third Party?
- All apps are uninstalled automatically when you cancel, and any outstanding app usage charges are billed at cancellation.
- Apps that bill you outside Shopify billing are not canceled by Shopify — review them so you aren't charged after your store closes. Shopify can't refund third-party app charges; contact the app developer.
Reactivating Your Account
- If you canceled but your billing cycle hasn't ended yet, go to Settings > Plan and click 'Reactivate plan'.
- Your store's information is guaranteed for 2 years after deactivation. To reopen, log in as the store owner, click 'Re-open <shop-name>.myshopify.com', select a plan, enter payment details and click Subscribe.
- Custom domains are disconnected while the store is deactivated and must be reconnected after you reactivate.
Additional Notes
- Your subscription ends at the end of your current billing cycle; when you cancel, pending charges (app usage, transaction fees, shipping labels) are charged.
- If you are on a free trial and have not selected a paid plan, you do not need to take any action to cancel your account.
- Deactivating during a promotional pricing period does not entitle you to a refund for charges incurred during that period.
- Domain renewals are not canceled with your store — turn off renewal or transfer the domain to avoid a renewal fee.
- Shopify Support can't deactivate your store for you; the store owner must do it. Shopify Plus stores must contact Shopify Plus Support.
Compare and related services
Other software & app subscriptions
- How to cancel QuickBooks Onlineonline
- How to cancel Rocket MoneyMobile app (Settings → Membership → Manage Membership), Website…
- How to cancel SEMrushOnline
- How to cancel Slack Proonline
- How to cancel Squarespaceonline
- How to cancel SurfsharkOnline, Chat
What Redditors Are Saying
Built a SaaS Tool to Reduce Subscription Churn for Shopify
I noticed many Shopify merchants struggle with renewal emails, causing cancellations. I built a script that swaps the customer’s email in Shopify to a placeholder mail before a subscription renewal, to prevent automatic order confirmation emails (which can’t be turned off) from reaching customers as
How to sell a digital product subscription on Shopify?
Think like a magazine subscription-- when subscribed, members will automatically receive that month's digital product PDF, and every subsequent month until they unsubscribe. They would receive that product via email or similar. So far my research has only lead to designing subscription member spaces
Can’t cancel subscription to Shopify because I can’t remember my email
Hey guys as the the title suggest I made a Shopify account a couple of months ago and I can’t for the life of me remember my email but I keep getting billed for the account and I have no idea how to get back into my account. Support isn’t working and it’s becoming difficult to figure out what to do.
I canceled my Shopify subscription and forgot to cancel the atlas free trial subscription
Will I get charged and what can I do?