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How to Cancel Rosetta Stone

Last verified

Official Rosetta Stone PolicyOfficial source

support.rosettastone.com/sapphire-subscriptions

Rechecked : support.rosettastone.com still states the headline terms shown here (14 days). How we verify

Summary

You can cancel Rosetta Stone via Website — Rosetta Stone Sapphire: Account settings → Manage subscription → Cancel subscription or Website on a computer — Rosetta Stone Classic: My Account → Turn Off Auto Renew or Apple App Store (if purchased via Apple) or Google Play Store (if purchased via Google) or Rosetta Stone Customer Service (support.rosettastone.com). Rosetta Stone Sapphire subscriptions bought directly from Rosetta Stone come with a 14-day satisfaction guarantee — contact the Memberships team (membership@rosettastone.com or 1-800-767-3882) with your email address or order number to request a refund. The Memberships team can also refund Google Play purchases; App Store purchases are refunded by Apple. Products bought from other authorized retailers follow that retailer's return policy. Rosetta Stone Classic subscriptions have their own money-back guarantee (see notes).. Steps: Sapphire: log in to Rosetta Stone Sapphire in a web browser.. Click or tap the profile icon in the top right-hand corner to open Account settings..

Cancel Via

Website — Rosetta Stone Sapphire: Account settings → Manage subscription → Cancel subscription, Website on a computer — Rosetta Stone Classic: My Account → Turn Off Auto Renew, Apple App Store (if purchased via Apple), Google Play Store (if purchased via Google), Rosetta Stone Customer Service (support.rosettastone.com)

Refund Eligibility

Rosetta Stone Sapphire subscriptions bought directly from Rosetta Stone come with a 14-day satisfaction guarantee — contact the Memberships team (membership@rosettastone.com or 1-800-767-3882) with your email address or order number to request a refund. The Memberships team can also refund Google Play purchases; App Store purchases are refunded by Apple. Products bought from other authorized retailers follow that retailer's return policy. Rosetta Stone Classic subscriptions have their own money-back guarantee (see notes).

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How to Cancel — Step by Step

  1. 1Sapphire: log in to Rosetta Stone Sapphire in a web browser.
  2. 2Click or tap the profile icon in the top right-hand corner to open Account settings.
  3. 3Select Manage subscription, then click Cancel subscription.
  4. 4Classic: sign in to your Rosetta Stone account on a computer (canceling a Classic subscription bought directly is not available in the mobile app or mobile website).
  5. 5On the top toolbar, click your current learning language and select My Account; under 'Your products', select TURN OFF AUTO RENEW.
  6. 6If you subscribed through Google Play or the Apple App Store, cancel through that store instead.

Billed Through a Third Party?

  • Apple App Store and Google Play subscriptions are canceled through Apple or Google using their own instructions; contact Apple Support or Google Play support with questions.
  • Refunds for Apple App Store purchases must be requested from Apple — Rosetta Stone cannot issue them.
  • Rosetta Stone's Memberships team can issue refunds for purchases made through Google Play (provide your email address or GPA number).
  • If you bought from another retailer, contact that retailer — its return policy applies.

Reactivating Your Account

  • Sapphire: if your website subscription has expired, go to Account settings → Manage subscription, choose a plan and pay; your account is reactivated automatically.
  • After reactivating, you pick up where you left off and sign in with the same password.

Additional Notes

  • Rosetta Stone Classic subscriptions purchased from the website come with a 30-day, no risk, money-back guarantee from the purchase date; cancel within 30 days of an automatic renewal to receive a refund of the renewal term.
  • Classic termed subscriptions (1-month, 3-month, 6-month and 12-month) automatically renew at the full retail price then in effect; discounts and promotions from your first purchase do not apply to renewals.
  • You can switch a Sapphire subscription between monthly and yearly under Manage subscription; the change applies at the next renewal date.
  • Memberships team: membership@rosettastone.com or 1-800-ROSETTA (1-800-767-3882). Support site: support.rosettastone.com.

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169
r/montreal·8y ago

PSA: A membership at the BAnQ gets you FREE resources like Rosetta Stone, Lynda.com, as well as audiobooks & eBooks!

39 comments
2
r/languagelearning·1y ago

How many devices can I use with a Rosetta Stone lifetime subscription?

My girlfriend and I are going to Japan in September, and I thought it might be a thoughtful Valentine's Day gift if I got her a lifetime Rosetta Stone membership, but it'd be nice if it was something we could do together so that we could both pick up a bit of the local lingo by the time we go. Other

2 comments
1
r/answers·8y ago

Rosetta Stone - How many people can be under one subscription?

How many individual people can you have under one Rosetta Stone membership?

0 comments
8
r/Libraries·8y ago

How much are US public libraries paying for subscriptions to the likes of Lynda.com and Rosetta Stone?

Non-American here. I noticed some public libraries in the US are providing users with access to Lynda.com and Rosetta Stone, amongst various other online resources - which sounds fantastic! I'm just wondering what kind of costs are attached to licensing such subscriptions, though. I'm assuming it va

11 comments