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How to Cancel OnStar

Last verified

Official OnStar PolicyOfficial source

www.onstar.com/support/faq/payments

Rechecked : onstar.com still states the headline terms shown here (30 days, prorated refund). How we verify

Summary

You can cancel OnStar via Phone — call 1-888-466-7827 (1-888-4ONSTAR) or Blue OnStar button in your GM vehicle or Online at onstar.com (My Account > My Plans). Members eligible for a refund who request cancellation receive a prorated refund for charges made within the previous 30 days. Prepaid plans and plans included with the purchase or lease of your vehicle aren't refundable — you can use the remaining term. If you sell, trade in or total the vehicle and can't transfer the plan, a refund (if applicable) is given for the remaining plan time you bought.. Steps: Online: log in to My Account and select OnStar.. Open 'My Plans' and select the name of the plan you want to cancel..

Cancel Via

Phone — call 1-888-466-7827 (1-888-4ONSTAR), Blue OnStar button in your GM vehicle, Online at onstar.com (My Account > My Plans)

Refund Eligibility

Members eligible for a refund who request cancellation receive a prorated refund for charges made within the previous 30 days. Prepaid plans and plans included with the purchase or lease of your vehicle aren't refundable — you can use the remaining term. If you sell, trade in or total the vehicle and can't transfer the plan, a refund (if applicable) is given for the remaining plan time you bought.

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How to Cancel — Step by Step

  1. 1Online: log in to My Account and select OnStar.
  2. 2Open 'My Plans' and select the name of the plan you want to cancel.
  3. 3Review your selection and click 'cancel my plan'.
  4. 4Or push the blue OnStar button in your vehicle, or call an Advisor at 1-888-466-7827 (1-888-4ONSTAR).
  5. 5Services continue through the end of your billing period.

Reactivating Your Account

  • To resubscribe online, log in to your OnStar account, select 'My Plans' and click the plan you want to reactivate.
  • You can also push the blue OnStar button or call 1-888-466-7827 to speak to an Advisor.

Additional Notes

  • Once you cancel, your services continue through the end of your billing period.
  • If you no longer have the vehicle with your active OnStar plan, or you sold, traded in, returned a leased vehicle or it was totaled, call 1-888-466-7827 with your OnStar account number or VIN and the date of the sale, trade or loss.
  • A service plan included with your vehicle purchase stays with the vehicle if it is sold or traded in with an active OnStar trial.

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What Redditors Are Saying

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19
r/BoltEV·4y ago

Easiest way to cancel OnStar?

I gave in and signed up for a trial when I was so ready to get my EUV and drive it off the dealer's lot. Now the time has come to cancel the trial subscription, what's the easiest way to do it? It seems I have to call to cancel. Is that the only way -- to call and endure a persistent sales pitch yet

30 comments
12
r/BoltEV·1y ago

Canceled OnStar, no more app remote start, right?

Just checking. I canceled my trial OnStar subscription and now the remote start through the app is failing. I assume it’s connected, right? If so, is there any reason to keep the app?

22 comments
10
r/legaladvice·6y ago

Canceling OnStar in CA, USA.

Recently I got a subscription for the meal kit service, HelloFresh. When trying to cancel I found out that I was only able to cancel without calling because of a recent policy change in CA that says you have to make it easy and obvious to cancel, customers in other states had to call. Fast forward t

11 comments
10
r/BoltEV·6y ago

Thoughts on OnStar Subscription?

Hi all, After owning my 2019 for a year, I finally got around to do the 3-month OnStar trial. My take is that there are only a few useful things: remote commands/status and vehicle location (to let my wife know where I'm at and vice versa). Other than those, navigation is useless, the EV Energy Assi

57 comments