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How to Cancel ProtonVPN

Last verified

Official ProtonVPN PolicyOfficial source

proton.me/legal/terms

Rechecked : proton.me still states the headline terms shown here (30 days, no refunds, full refund). How we verify

Summary

You can cancel ProtonVPN via Through the Proton VPN account dashboard on the website (account.protonvpn.com). or Through the Apple App Store if subscribed via iOS. or Through the Google Play Store if subscribed via Android. or By contacting Proton Customer Support if you cannot access your account dashboard.. Proton offers a 30-day money-back guarantee: if you cancel within 30 days of the initial purchase you can receive a full refund. Both the cancellation and the refund request must be made within the 30-day period, refunds can only be requested once per user, and payments made by cash or bank transfer are not refundable. After 30 days, the service is non-refundable and any refund or credit is at Proton's discretion. The guarantee covers subscriptions bought directly through Proton's website and apps; for App Store purchases you request the refund from Apple, and Google Play subscribers can ask Proton support or Google Play.. Steps: Go to account.protonvpn.com and sign in.. In the sidebar, select Subscription, scroll to 'Cancel subscription' and click Continue..

Cancel Via

Through the Proton VPN account dashboard on the website (account.protonvpn.com)., Through the Apple App Store if subscribed via iOS., Through the Google Play Store if subscribed via Android., By contacting Proton Customer Support if you cannot access your account dashboard.

Refund Eligibility

Proton offers a 30-day money-back guarantee: if you cancel within 30 days of the initial purchase you can receive a full refund. Both the cancellation and the refund request must be made within the 30-day period, refunds can only be requested once per user, and payments made by cash or bank transfer are not refundable. After 30 days, the service is non-refundable and any refund or credit is at Proton's discretion. The guarantee covers subscriptions bought directly through Proton's website and apps; for App Store purchases you request the refund from Apple, and Google Play subscribers can ask Proton support or Google Play.

How to Cancel — Step by Step

  1. 1Go to account.protonvpn.com and sign in.
  2. 2In the sidebar, select Subscription, scroll to 'Cancel subscription' and click Continue.
  3. 3Select 'Cancel subscription', read the cancellation terms, then select 'Cancel subscription' again to confirm.
  4. 4Select a reason for canceling and click Submit — the cancellation is not finalized until you do this.
  5. 5If you subscribed in the last 30 days and want your money back, contact Proton customer support to request a refund.

Billed Through a Third Party?

  • Apple App Store: open Settings, tap your name (Apple Account), tap Subscriptions > Proton VPN > Cancel Subscription and confirm. To get a refund, go to reportaproblem.apple.com and follow the instructions.
  • Google Play: open the Play Store app, tap your avatar > Subscriptions > Proton VPN and follow the instructions to cancel. For a refund, contact Proton customer support, or you may be able to request one through Google Play.

Reactivating Your Account

  • If you change your mind, go back to account.protonvpn.com, sign in, and select 'Reactivate now'.
  • If you canceled in the App Store, tap Renew to restart your subscription; Google Play subscriptions can be restarted at any time.

Additional Notes

  • When you cancel, future renewals are disabled and you keep premium features until your next renewal date; after that your account is downgraded to Proton Free.
  • If your account exceeds the limits of the plan you're downgraded to, some features may stop working (for example, Proton Mail over the free storage limit cannot send or receive new emails).
  • Refunds can only be requested once per user.
  • Refunds go back to the original payment method and are processed within 30 days of the request; Proton lists payment cards at 5-10 business days and PayPal or Bitcoin at 1-2 working days.
  • Proton VPN Essentials, Business and Enterprise accounts must send a termination notice at least 30 days before renewal; with less notice, the plan renews for another term and is canceled at the end of that cycle.

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