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How to Cancel Private Internet Access

Last verified: 2026-03-20

Official Private Internet Access PolicyVerified

www.privateinternetaccess.com/terms-of-service

Summary

You can cancel Private Internet Access via Online through the Private Internet Access website account dashboard. or Through Google Play Store for Android purchases. or Through iOS settings for Apple App Store (iTunes) purchases. or Through Amazon Appstore for Amazon purchases.. Private Internet Access offers a 30-day money-back guarantee for all plans purchased directly through their official website, regardless of the payment method (credit/debit card, PayPal, Amazon Pay, cryptocurrency). To be eligible for a refund, the request must be made within 30 days of the initial purchase or renewal. For Google Play purchases, you must first cancel the subscription via your Google Play account and then contact PIA support for a refund. Refunds for Apple App Store (iOS/iTunes) purchases are at Apple's discretion, and you must contact Apple Support directly, as PIA cannot process these refunds. Gift card and Paygarden payments are non-refundable. New users are typically eligible if they haven't requested a refund in the past three months. Accounts that materially breach the Terms of Service may be removed without a refund.. Steps: Log in to your Private Internet Access account on their website.. Navigate to the 'My Account' or 'Client Control Panel', and then locate the 'Subscription' or 'Next billing' section..

Cancel Via

Online through the Private Internet Access website account dashboard., Through Google Play Store for Android purchases., Through iOS settings for Apple App Store (iTunes) purchases., Through Amazon Appstore for Amazon purchases.

Refund Eligibility

Private Internet Access offers a 30-day money-back guarantee for all plans purchased directly through their official website, regardless of the payment method (credit/debit card, PayPal, Amazon Pay, cryptocurrency). To be eligible for a refund, the request must be made within 30 days of the initial purchase or renewal. For Google Play purchases, you must first cancel the subscription via your Google Play account and then contact PIA support for a refund. Refunds for Apple App Store (iOS/iTunes) purchases are at Apple's discretion, and you must contact Apple Support directly, as PIA cannot process these refunds. Gift card and Paygarden payments are non-refundable. New users are typically eligible if they haven't requested a refund in the past three months. Accounts that materially breach the Terms of Service may be removed without a refund.

How to Cancel — Step by Step

  1. 1Log in to your Private Internet Access account on their website.
  2. 2Navigate to the 'My Account' or 'Client Control Panel', and then locate the 'Subscription' or 'Next billing' section.
  3. 3Click on 'Turn off auto-renewal' or 'Cancel Subscription'.
  4. 4Follow any on-screen prompts to confirm your cancellation. You may be asked to provide a reason for cancellation.
  5. 5To request a refund (if within the 30-day window and eligible), contact PIA's customer support team directly via live chat or by emailing support@privateinternetaccess.com, providing your account email address and order number.

Billed Through a Third Party?

  • **Google Play Store (Android)**: Subscriptions must be canceled through your Google Play account settings. After cancellation, you may need to contact PIA support for a refund.
  • **Apple App Store (iOS/iTunes)**: Subscriptions are managed and canceled through your device's iOS settings (Settings > Your Name > Subscriptions > PIA VPN). Refund requests must be submitted directly to Apple Support, as Private Internet Access cannot issue refunds for these purchases.
  • **Amazon Appstore**: Cancellation can be done through your Amazon account dashboard.
  • **Third-Party Resellers**: If you purchased PIA through a reseller or bundle, you generally need to contact the seller directly for cancellation and refund inquiries.

Reactivating Your Account

  • If you receive a refund for a Private Internet Access account, you may not be eligible for a refund on a new account purchased within three months of the previous refund.

Additional Notes

  • Canceling your subscription only stops future automatic renewals; it does not automatically initiate a refund. A separate refund request is required.
  • Refunds, once approved, typically take 5-10 business days to process and appear in your original payment method.
  • The 30-day money-back guarantee is strictly enforced, so ensure you request a refund within this period if desired.

What Redditors Are Saying

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r/VPNforFreedom·4mo ago

How to Cancel Private Internet Access (PIA)

Canceling your Private Internet Access (PIA) subscription might seem straightforward, but the process has several steps and varies depending on how you originally purchased the service. Whether you're switching to another VPN or simply no longer need the service, this comprehensive guide walks you t

0 comments
136
r/LinusTechTips·6y ago

PSA - PIA (PrivateInternetAccess) has been bought by Kape Technologies which is known for sending malware through their software and for being scummy in general. Cancel your membership and remove your information before the deal is complete.

21 comments