What is Zappos's return window?

Zappos allows returns within within 60 days of purchase of purchase. Merchandise must be in new condition, unworn, unaltered, and unwashed All original tags, seals, and security tags must remain attached Footwear must be returned in the original shoe box without packing tape or postal labels Items must be returned in original packaging

Do I need a receipt to return items at Zappos?

Receipt requirement: digital ok. Refund to original form of payment. Store credit (including for returns after 60 days). Gift card credit for certain payment methods (e.g., Afterpay, PayPal).

How will I get my refund from Zappos?

Refund to original form of payment. Store credit (including for returns after 60 days). Gift card credit for certain payment methods (e.g., Afterpay, PayPal) Processing time: Refunds are issued once the return carrier scans the package; store credit may appear within 24 hours, while bank refunds can take up to 10 business days (up to 30 days for some institutions).

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Zappos Return Policy

Q: What items cannot be returned at Zappos?

Final Sale items are not eligible for return. Guest checkout customers are limited to returns within 60 days and refunds only to original payment method. Returns after 60 days are only eligible for store credit up to one year from purchase. Items must include original packaging; missing packaging may result in refusal. Products with evidence of wear, washing, or alteration are ineligible.

Last verified: 2026-03-19

Official Zappos PolicyVerified

www.zappos.com/c/shipping-and-returns

2026-03-19

Summary

Zappos offers a within 60 days of purchase return window on most items. Merchandise must be in new condition, unworn, unaltered, and unwashed. Receipt is required. Refunds are issued via refund to original form of payment or store credit (including for returns after 60 days). Notable exceptions include final sale items are not eligible for return, guest checkout customers are limited to returns within 60 days and refunds only to original payment method, returns after 60 days are only eligible for store credit up to one year from purchase, and more. Refund processing: Refunds are issued once the return carrier scans the package.

Return Window

within 60 days of purchase

Receipt

digital ok

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Return Conditions

Merchandise must be in new condition, unworn, unaltered, and unwashed
All original tags, seals, and security tags must remain attached
Footwear must be returned in the original shoe box without packing tape or postal labels
Items must be returned in original packaging

Refund Methods

Refund to original form of payment
Store credit (including for returns after 60 days)
Gift card credit for certain payment methods (e.g., Afterpay, PayPal)

Exceptions & Restrictions

Final Sale items are not eligible for return
Guest checkout customers are limited to returns within 60 days and refunds only to original payment method
Returns after 60 days are only eligible for store credit up to one year from purchase
Items must include original packaging; missing packaging may result in refusal
Products with evidence of wear, washing, or alteration are ineligible

Online / Mail Returns

Initiate a return via Order History in the Zappos account within 60 days of receiving the order
Select refund option (store credit or original payment) and print the provided return label

Membership & Rewards Benefits

Zappos VIP members receive free expedited shipping

Additional Notes

Free returns are available anywhere in the United States, including territories and APO/FPO addresses
No physical Zappos stores; all returns are processed through the online portal and carrier drop‑off

What Redditors Are Saying

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916

r/todayilearned·10y ago

TIL that Zappos has a 365-day return policy, but if you make a purchase on 2/29 of a leap year then you have until the next leap year (4 years) to return the product.

36 comments

r/Zappos·4y ago

Avoid Zappos For Any Purchase!! Received shoe on the 7th of sep. returned on the 8th, shipped back on the 9th, UPS and Zappos both confirmed shoe returned on the 15th, no refunds issued until I said something - I'm still waiting. Shoe is forever on "return in progress".

16 comments

r/FASCAmazon·2y ago

Is it possible to return Safety shoes from Zappos in exchange for a different size?

Got some safety shoes with the credit that they gave us but they are a bit too big, can I return them and get the exact same shoe but in the correct size? And will I have to pay for it myself out of pocket or will they just exchange the shoes free of charge?

25 comments

r/AmazonFC·2y ago

Zappos refund

I returned the free shoes you get every year and it says the refund was issued but it isn’t appearing on my account. Anyone else has this issue?

5 comments