Walgreens Return Policy
Last verified: 2026-03-19
www.walgreens.com/topic/help/shophelp/returns_help_main.jsp
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Return Conditions
- Eligible items may be returned or exchanged.
- Returns must be accompanied by the original receipt or Order number.
- All returns and exchanges are subject to a verification process and applicable laws.
- Walgreens brand products are 100% satisfaction guaranteed.
Refund Methods
- Refunds are issued to the original form of payment.
- Immediate credit is provided to credit card accounts for in-store returns with a receipt.
- Payments made via check or PayPal are refunded by cash for in-store returns with a receipt.
- Products returned without a receipt or order number will be refunded as a gift card, subject to store management approval.
Exceptions & Restrictions
- Returns may be limited or refused if they pose a potential health or safety risk.
- Returns may be limited or refused if the return policy is violated or abused.
- Returns may be limited or refused if they involve any fraudulent activity.
- Returns for cosmetics are handled at the discretion of the store manager and usually result in a Walgreens gift card.
- Returns for electronics are handled at the discretion of the store manager and usually result in a Walgreens gift card.
Online / Mail Returns
- Orders placed via Walgreens.com or the Walgreens App should be returned to any Walgreens store.
- Bring the product, along with the receipt or order number, and payment method (if applicable) to the store.
- If a product from Walgreens.com arrives damaged, contact Customer Service directly for a refund by calling toll-free, 1-877-250-5823.
In-Store Returns
- Eligible items purchased at Walgreens may be returned or exchanged at any Walgreens store within 30 days of purchase.
- Returns must be accompanied by the original receipt or order number.
- Products returned without a receipt or order number are subject to store management approval and will be refunded as a gift card.
Gift Returns
- Products returned without a receipt or order number are subject to store management approval and will be refunded as a gift card.
Damaged or Defective Items
- If a product from Walgreens.com arrives damaged, contact Customer Service directly for a refund by calling toll-free, 1-877-250-5823.
Exchange Policy
- Eligible items purchased at Walgreens or on Walgreens.com may be exchanged at any Walgreens store within 30 days of purchase date.
Additional Notes
- For Walgreens brand products, if not completely satisfied, the unused portion can be returned for a full refund, including shipping.
- Walgreens reserves the right to limit or refuse returns or exchanges.
What Redditors Are Saying
Did Walgreens employee try to scam me out of my refund?
I went to Walgreens to return part of an online order I placed for laundry products. I handed the employee my phone with my online order receipt. He told me to enter in my phone number, which I did, and the order was located. He began scanning my order, then stopped and asked the manager to void the
Weird question about return policy at Walgreens
So, I brought this charger from Walgreens and then the next day it begin to act funny. I had thought it was my chargers base, but now I've come to realization that it's the charger. I have the receipt but I don't have the box the lighting cable came in. So, can I still return it and get a refund or
Can I return/exchange Walgreens brand “Certainty Women’s ComfortLux” underwear”? They’re adult diapers
They’re more adult diapers than actual underwear, it’s a 32 pack. Wife is using them after a C-section and we got a size too small. Wouldn’t mind just an exchange either. Only used 1 and might have to use 1 more as it’s 1am and it’s all she has til they open. App says 100% Guaranteed Satisfaction on
Walgreens return policy?
I just returned something at Walgreens. They asked for my ID but i didn’t have it so i said i don’t have it. They just asked for my name and zip code. Is this normal?