What is Vons's return window?

Vons allows returns within 7 days for online orders of purchase. For online orders, you must contact Customer Service within seven days of delivery or pickup. For the Fresh Guarantee on produce, meat, seafood, bakery, deli and floral items, the product and receipt must be presented. The satisfaction guarantee does not cover damage from improper use, storage, or accidents after you have received the item.

Do I need a receipt to return items at Vons?

Receipt requirement: lookup available. Refunds are issued to the original form of payment.. PIN-based Debit Card purchases will be refunded as cash.. For online orders, you can choose a credit on your account to be applied to your next order.. For in-store returns over $10 without a receipt, an approved refund will be issued as merchandise credit for the item's lowest selling price in the past 30 days..

How will I get my refund from Vons?

Refunds are issued to the original form of payment.. PIN-based Debit Card purchases will be refunded as cash.. For online orders, you can choose a credit on your account to be applied to your next order.. For in-store returns over $10 without a receipt, an approved refund will be issued as merchandise credit for the item's lowest selling price in the past 30 days.

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Vons Return Policy

Q: What items cannot be returned at Vons?

Baby formula cannot be returned or refunded once accepted.. Alcoholic beverages cannot be returned or refunded once accepted.. Tobacco products cannot be returned or refunded once accepted.. WIC refunds may only be exchanged for the same or another approved WIC item of equal or lesser value..

Last verified: 2026-03-20

Official Vons PolicyVerified

www.vons.com/lp/fresh-guarantee.html

2026-03-20

Summary

Vons offers a 7 days for online orders return window on most items. For online orders, you must contact Customer Service within seven days of delivery or pickup.. Receipt is not strictly required — purchases can be looked up. Refunds are issued via refunds are issued to the original form of payment. or pin-based debit card purchases will be refunded as cash.. Notable exceptions include baby formula cannot be returned or refunded once accepted., alcoholic beverages cannot be returned or refunded once accepted., tobacco products cannot be returned or refunded once accepted., and more.

Return Window

7 days for online orders

Receipt

lookup available

Return Conditions

For online orders, you must contact Customer Service within seven days of delivery or pickup.
For the Fresh Guarantee on produce, meat, seafood, bakery, deli and floral items, the product and receipt must be presented.
The satisfaction guarantee does not cover damage from improper use, storage, or accidents after you have received the item.

Refund Methods

Refunds are issued to the original form of payment.
PIN-based Debit Card purchases will be refunded as cash.
For online orders, you can choose a credit on your account to be applied to your next order.
For in-store returns over $10 without a receipt, an approved refund will be issued as merchandise credit for the item's lowest selling price in the past 30 days.

Exceptions & Restrictions

Baby formula cannot be returned or refunded once accepted.
Alcoholic beverages cannot be returned or refunded once accepted.
Tobacco products cannot be returned or refunded once accepted.
WIC refunds may only be exchanged for the same or another approved WIC item of equal or lesser value.

Online / Mail Returns

For online grocery orders, you can notify the driver upon delivery or contact Customer Service at (877) 505-4040 within seven days of delivery or pickup to request a refund.
If you placed an order through a third-party service like Instacart or UberEats, you can request a refund through that service or come into a Vons store.

In-Store Returns

With a receipt, a full refund will be issued based on the original payment method.
For returns without a receipt, refunds under $25 may be issued as cash, gift card, or to the original tender.
Refunds over $10 without a receipt require manager approval.

Damaged or Defective Items

Vons has a Fresh Guarantee for all produce, meat, seafood, bakery, deli and floral items; if you are not 100% satisfied, you can get a full refund.
Perishable flowers and plants are guaranteed to last for seven days.

Additional Notes

SNAP/EBT refunds will be credited back to the EBT account.
For in-store returns, any refund over $9.99 requires a refund slip to be filled out with a name, signature, and phone number.