CVS vs Walgreens Return Policy

CVS

• Most new, unopened items purchased from CVS Pharmacy or CVS.com can be returned for exchange or refund.
• All returns or exchanges are subject to a third-party verification process.
• Valid photo ID may be required for any return or exchange; except where prohibited, CVS requires a valid photo ID for all returns.
• Items that are opened or damaged, missing a receipt, or do not pass the third-party verification process may be denied a refund or exchange.
• Returns without a receipt may be limited to the lowest advertised price in the 60-day period prior to the return, or limited or denied.

Walgreens

• Eligible items may be returned or exchanged.
• Returns must be accompanied by the original receipt or Order number.
• All returns and exchanges are subject to a verification process and applicable laws.
• Walgreens brand products are 100% satisfaction guaranteed.

CVS

• Gift cards, prepaid cards, and phone cards cannot be returned or exchanged, except where required by law.
• The return policy does not apply to prescriptions; prescriptions ordered online cannot be returned to CVS Pharmacy stores due to legal restrictions.
• At-Home COVID-19 test kits cannot be returned or exchanged.
• Some health care items, home health, and personal care products cannot be returned even if unopened, due to health and safety concerns.
• Special-order items such as footwear, motorized scooters, and lift chairs cannot be returned to CVS Pharmacy stores; Customer Care must be contacted for these returns.

Walgreens

• Returns may be limited or refused if they pose a potential health or safety risk.
• Returns may be limited or refused if the return policy is violated or abused.
• Returns may be limited or refused if they involve any fraudulent activity.
• Returns for cosmetics are handled at the discretion of the store manager and usually result in a Walgreens gift card.
• Returns for electronics are handled at the discretion of the store manager and usually result in a Walgreens gift card.

CVS

• With the original receipt, a refund or store credit for the original purchase price; credit card and debit/cash card purchases are refunded to that card.
• Without a receipt, items may be exchanged for the same item or refunded as store credit.
• Refunds for items purchased online using PayPal are issued as store credit; contact Customer Care at 1-888-607-4287 for a refund to your PayPal account.

Walgreens

• Refunds are issued to the original form of payment.
• Immediate credit is provided to credit card accounts for in-store returns with a receipt.
• Payments made via check or PayPal are refunded by cash for in-store returns with a receipt.
• Products returned without a receipt or order number will be refunded as a gift card, subject to store management approval.

CVS

• Items purchased from CVS.com can be returned to any CVS Pharmacy store or by mail within 60 days of purchase.
• For mail returns, call Customer Care at 1-888-607-4CVS (4287) before returning items.

Walgreens

• Orders placed via Walgreens.com or the Walgreens App should be returned to any Walgreens store.
• Bring the product, along with the receipt or order number, and payment method (if applicable) to the store.
• If a product from Walgreens.com arrives damaged, contact Customer Service directly for a refund by calling toll-free, 1-877-250-5823.

CVS

• Most new, unopened items purchased from a CVS Pharmacy store or CVS.com can be returned to any CVS Pharmacy store within 60 days of purchase.
• A valid photo ID may be required for returns or exchanges.

Walgreens

• Eligible items purchased at Walgreens may be returned or exchanged at any Walgreens store within 30 days of purchase.
• Returns must be accompanied by the original receipt or order number.
• Products returned without a receipt or order number are subject to store management approval and will be refunded as a gift card.

CVS

Not available

Walgreens

• Products returned without a receipt or order number are subject to store management approval and will be refunded as a gift card.

CVS

Not available

Walgreens

• If a product from Walgreens.com arrives damaged, contact Customer Service directly for a refund by calling toll-free, 1-877-250-5823.

CVS

• Most new, unopened items can be exchanged within 60 days of purchase.
• Items returned without a receipt may be exchanged for the same item.

Walgreens

• Eligible items purchased at Walgreens or on Walgreens.com may be exchanged at any Walgreens store within 30 days of purchase date.

CVS

• CVS Brand (Our Brands) products and beauty products are 100% satisfaction guaranteed and can be returned opened or unopened with your receipt or invoice for a full refund.
• Opened and used hearing aid products may be returned within 60 days of purchase for a full refund.
• A third-party processor helps CVS detect improper returns and may record your ID information; you can request your Return Activity Report at 1-855-837-3424.
• CVS reserves the right to limit or refuse any refund or exchange.

Walgreens

• For Walgreens brand products, if not completely satisfied, the unused portion can be returned for a full refund, including shipping.
• Walgreens reserves the right to limit or refuse returns or exchanges.