CVS vs Walgreens Return Policy

CVS

• Most new, unopened items purchased from CVS Pharmacy or CVS.com can be returned for exchange or refund.
• All returns or exchanges are subject to a store manager's approval and a third-party verification process.
• Valid photo ID may be required for any return or exchange, especially for returns lacking proof of purchase.
• Items must be in original condition with all packaging and components, unless covered by a satisfaction guarantee or found to be defective.
• Returns without a receipt may be limited to the lowest advertised price in the 60-day period prior to the return.

Walgreens

• Eligible items may be returned or exchanged.
• Returns must be accompanied by the original receipt or Order number.
• All returns and exchanges are subject to a verification process and applicable laws.
• Walgreens brand products are 100% satisfaction guaranteed.

CVS

• Gift cards, prepaid cards, and phone cards cannot be returned or exchanged, except where required by law.
• Prescription medications cannot be returned to CVS Pharmacy stores due to legal restrictions.
• At-Home COVID-19 test kits cannot be returned or exchanged.
• Some health care items, home health, and personal care products cannot be returned even if unopened, due to health and safety concerns.
• Special-order items such as footwear, motorized scooters, and lift chairs cannot be returned to CVS Pharmacy stores; Customer Care must be contacted for these returns.
• Clearance and discontinued items are final sale unless defective.
• Digital downloads, gaming cards, and lottery tickets are non-refundable.
• Items that require refrigeration cannot be returned once they leave the store.

Walgreens

• Returns may be limited or refused if they pose a potential health or safety risk.
• Returns may be limited or refused if the return policy is violated or abused.
• Returns may be limited or refused if they involve any fraudulent activity.
• Returns for cosmetics are handled at the discretion of the store manager and usually result in a Walgreens gift card.
• Returns for electronics are handled at the discretion of the store manager and usually result in a Walgreens gift card.

CVS

• With the original receipt, refunds are made to the original payment method.
• Purchases paid for with a check or a debit card (when PIN is entered) will be refunded for cash.
• Without a receipt, items may be exchanged for the same item or refunded as store credit (CVS/pharmacy Money Card).
• Refunds for items purchased online using PayPal will be issued as a store credit, or customers can contact Customer Care for a refund to their PayPal account.
• If the original purchase was made with a gift card, store credit will be issued.

Walgreens

• Refunds are issued to the original form of payment.
• Immediate credit is provided to credit card accounts for in-store returns with a receipt.
• Payments made via check or PayPal are refunded by cash for in-store returns with a receipt.
• Products returned without a receipt or order number will be refunded as a gift card, subject to store management approval.

CVS

• Items purchased from CVS.com can be returned to any CVS Pharmacy store or by mail within 60 days of purchase.
• For mail returns, customers should call Customer Care at 1-888-607-4CVS (4287) before returning items.
• For in-store returns of online purchases, bring the order confirmation email or online invoice.

Walgreens

• Orders placed via Walgreens.com or the Walgreens App should be returned to any Walgreens store.
• Bring the product, along with the receipt or order number, and payment method (if applicable) to the store.
• If a product from Walgreens.com arrives damaged, contact Customer Service directly for a refund by calling toll-free, 1-877-250-5823.

CVS

• Most new, unopened items purchased from a CVS Pharmacy store or CVS.com can be returned to any CVS Pharmacy store within 60 days of purchase.
• Bring the item(s) along with the original receipt, packing slip, or ExtraCare card for processing.
• A valid photo ID may be required for returns or exchanges.

Walgreens

• Eligible items purchased at Walgreens may be returned or exchanged at any Walgreens store within 30 days of purchase.
• Returns must be accompanied by the original receipt or order number.
• Products returned without a receipt or order number are subject to store management approval and will be refunded as a gift card.

CVS

• Returns of gifts without a receipt will typically be issued as a CVS/pharmacy Money Card (store credit).

Walgreens

• Products returned without a receipt or order number are subject to store management approval and will be refunded as a gift card.

CVS

• ExtraCare card holders can have their purchase receipts looked up to facilitate returns.
• ExtraBucks Rewards used in a purchase will be reissued with a new expiration date upon return.

Walgreens

Not available

CVS

• If a package arrived damaged or there is a discrepancy in a CVS.com order, Customer Care should be contacted immediately at 1-888-607-4CVS (4287).
• Shipping charges may be credited if merchandise is defective or damaged.
• Defective clearance items can be returned.
• Unopened, damaged, or defective nonprescription item(s) can be returned to a CVS/pharmacy store with a receipt for a full credit.

Walgreens

• If a product from Walgreens.com arrives damaged, contact Customer Service directly for a refund by calling toll-free, 1-877-250-5823.

CVS

• CVS does not price match competitors or generally offer price adjustments.
• At the store's discretion, some managers may price match CVS.com prices at the time of checkout, but not for purchases made weeks prior.

Walgreens

Not available

CVS

• Most new, unopened items can be exchanged within 60 days of purchase.
• Items returned without a receipt may be exchanged for the same item.

Walgreens

• Eligible items purchased at Walgreens or on Walgreens.com may be exchanged at any Walgreens store within 30 days of purchase date.

CVS

• CVS Brand products and all beauty products are 100% satisfaction guaranteed and can be returned (opened or unopened) for a full refund or store credit with proof of purchase.
• Returns are tracked in CVS's system using a third-party verification process to help prevent losses and detect improper returns.
• CVS reserves the right to limit or refuse any refund or exchange.
• If a receipt is lost, CVS can look up transactions using an ExtraCare card for purchases linked to the account.

Walgreens

• For Walgreens brand products, if not completely satisfied, the unused portion can be returned for a full refund, including shipping.
• Walgreens reserves the right to limit or refuse returns or exchanges.